MARTINA ARTIS
Douglasville,GA
Summary
Driven Housekeeping Supervisor. With over 8 years of experience in enhancing guest satisfaction through effective communication and problem-solving. Im known for guidance, quality most importantly, Prioritizing improvement.
Proactive Housekeeping Supervisor known for strong leadership and clear communication. Successfully improved operational efficiency and guest satisfaction through effective staff training and prioritization of quality control measures.
Overview
9
9
years of professional experience
1
1
Certification
Work History
HOUSE KEEPING SUPERVISOR
CONNALLY HOTEL
Atlanta, GA
07.2024 - 01.2026
- Supervised daily housekeeping operations, ensuring cleanliness and adherence to hotel standards.
- Trained and mentored housekeeping staff on efficient cleaning techniques and safety protocols.
- Conducted regular inspections of guest rooms and public areas for quality assurance.
- Coordinated inventory management for cleaning supplies, optimizing resource usage.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Worked with front desk to respond promptly to all guest requests.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
- Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.
- Improved overall guest satisfaction by consistently maintaining clean and organized rooms and common areas.
- Managed laundry sorting, washing, drying, and ironing.
HOUSE KEEPING SUPERVISOR
St Regis Hotel
Buckhead, GA
06.2023 - 03.2024
- Developed schedules for housekeeping staff to maintain operational efficiency during peak times.
- Implemented feedback mechanisms to enhance guest satisfaction related to cleanliness and service quality.
- Collaborated with maintenance team to address facility issues impacting guest experience promptly.
- Enforced health and safety regulations throughout the housekeeping department consistently.
V.I.P HOUSEKEEPER
MARRIOTT MARQUIS
Atlanta, GA
03.2022 - 06.2023
- Led daily cleaning operations for guest rooms, ensuring high standards of cleanliness and presentation.
- Trained new staff on efficient cleaning techniques and safety protocols to enhance team performance.
- Conducted inventory checks of cleaning supplies, maintaining stock levels to support uninterrupted service.
- Implemented improved processes for room turnover, reducing time while maintaining quality standards.
- Developed positive relationships with guests through attentive service and responsiveness to special requests.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
HOUSE KEEPING SUPERVISOR
Hilton Inn
Baltimore, MD
10.2019 - 04.2021
- Optimized workflow by regularly assessing employee performance and reallocating resources as needed, maximizing team efficiency.
- Fostered culture of respect and teamwork, leading by example and addressing conflicts promptly.
- Upheld hotel's reputation for cleanliness, consistently receiving positive feedback in guest surveys.
- Achieved high standards of hygiene in common areas and guest rooms, following up-to-date health and safety protocols.
- Facilitated smooth operations during peak seasons, managing additional temporary staff effectively.
- Trained and mentored new staff on cleaning and safety protocols.
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
HOUSE KEEPING SUPERVISOR
Double Tree Hotel By Hilton
Baltimore, MD
03.2017 - 09.2018
- Completed schedules, shift reports, and other business documentation.
- Increased employee performance through effective supervision and training.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Collaborated with front desk staff to address guest concerns promptly, promoting an atmosphere of exceptional customer service.
- Assisted in recruitment efforts by conducting interviews and making hiring recommendations based on candidate qualifications relevant to the role requirements.
Education
Associate of Science - HVAC
INTERACTIVE COLLEGE OF TECHNOLOGY
Tucker, GA08-2026
Graduate Certificate - Medical Assistant
All State Careers
West Baltimore St05-2011
Skills
- Task assignment
- Workload prioritization
- Quality improvements
- Performance improvements
- Employee engagement
- Turndown service
- Room inspection
- Problem-solving
- Team guidance and motivation
- Clear communication
Accomplishments
- Collaborated with team of 10 in the development of Deep cleaning 6 long term guest rooms in a 8 hour shift
- Supervised team of 8 staff members, one call off including my Manager. 150 check out to clean on a turn over weekend back to back, doing the Beyonce concert, while training one temp lady with no training.
- Resolved product issue through consumer testing.
- Managing hotel doing 2025 snow blizzard. No higher management of engineering for those days
- Receiving Employee Of The Month
Certification
- CPR - 3 YEARS
- Computer softwear Training - 2012
Timeline
HOUSE KEEPING SUPERVISOR
CONNALLY HOTEL
07.2024 - 01.2026
HOUSE KEEPING SUPERVISOR
St Regis Hotel
06.2023 - 03.2024
V.I.P HOUSEKEEPER
MARRIOTT MARQUIS
03.2022 - 06.2023
HOUSE KEEPING SUPERVISOR
Hilton Inn
10.2019 - 04.2021
HOUSE KEEPING SUPERVISOR
Double Tree Hotel By Hilton
03.2017 - 09.2018
Associate of Science - HVAC
INTERACTIVE COLLEGE OF TECHNOLOGY
Graduate Certificate - Medical Assistant
All State Careers