Martina Banks
Arlington
Summary
Dynamic professional with extensive experience in virtual care coordination at Texas Health Dallas, enhancing patient engagement through innovative telehealth protocols. Proven track record in data analysis and crisis intervention, fostering collaborative environments that improve service delivery and patient satisfaction. Adept at developing individualized support plans and building strong relationships within multidisciplinary teams.
Overview
7
7
years of professional experience
Work History
CRD VIRT CARE SRVC
Texas Health Dallas
Dallas
07.2025 - Current
- Fostered a collaborative environment among team members to enhance service delivery and improve patient satisfaction.
- Coordinated virtual care initiatives, achieving substantial improvements in patient engagement and access to healthcare services.
- Analyzed patient feedback data to identify service gaps, implementing targeted solutions that enhanced care quality.
- Developed and integrated telehealth protocols, streamlining patient interactions and reducing wait times for virtual consultations.
- Led training sessions for staff on new virtual care technologies, boosting adoption rates and ensuring seamless transitions in service delivery.
- Conducted thorough assessments of telehealth program metrics, leading to data-driven adjustments that significantly improved patient satisfaction scores.
- Texas Health Resources
Youth Specialist
MHMR
Fort Worth
10.2024 - 07.2025
- Fostered a nurturing environment for youth, enhancing emotional well-being and building trusting relationships.
- Implemented individualized support plans, leading to measurable improvements in youth engagement and personal development.
- Coordinated with multidisciplinary teams to deliver holistic care, strengthening communication and improving service outcomes.
- Assessed youth needs through data analysis, informing program adjustments that resulted in noticeable gains in participation.
- Developed creative activities tailored to youth interests, increasing program attendance and fostering a sense of community.
- Cultivated a safe, inclusive atmosphere for youth, promoting emotional growth and trust through engaging interactions.
Youth Advocate
Synergy Services
Kansas City
01.2023 - 09.2024
- Provided guidance and mentorship to at-risk youth, fostering resilience and positive behavior changes.
- Developed and implemented individualized support plans, resulting in improved engagement and measurable progress in youth development.
- Coordinated with community organizations to enhance resources, strengthening support networks for youth and families.
- Facilitated workshops on life skills, achieving noticeable improvements in participants' decision-making and self-esteem.
- Monitored and assessed youth progress, utilizing data-driven insights to adapt strategies and ensure effective outcomes.
- Provided compassionate mentorship to at-risk youth, enhancing their resilience and fostering strong, positive relationships.
Youth Support Specialist
Division of Youth Services
Kansas City
01.2022 - 09.2024
- Provided mentorship to at-risk youth, fostering resilience and self-esteem through personalized guidance and support.
- Implemented behavior management strategies that significantly improved youth engagement, leading to a noticeable increase in program participation.
- Coordinated with local agencies to develop comprehensive support plans, enhancing resource accessibility for youth and their families.
- Organized community outreach events to promote program awareness, successfully attracting new participants and strengthening community ties.
- Monitored and evaluated program effectiveness, utilizing data-driven insights to refine activities and ensure alignment with youth needs.
- Cultivated a safe environment for at-risk youth, enhancing their confidence and encouraging meaningful connections through empathetic communication.
Youth Worker
Salvation Army Childrens Shelter
Kansas City
10.2018 - 04.2023
- Provided emotional support and guidance to at-risk youth, fostering trust and improving their overall well-being.
- Implemented tailored activities to enhance life skills, leading to noticeable improvements in youth engagement and self-confidence.
- Coordinated with multidisciplinary teams to develop individualized care plans, ensuring comprehensive support for each child.
- Monitored and assessed behavioral progress, utilizing data-driven insights to adjust interventions and achieve better outcomes.
- Encouraged a positive environment through recreational activities, contributing to a supportive community that nurtures personal growth.
- Fostered a nurturing atmosphere for at-risk youth, enhancing trust and emotional stability, contributing to a meaningful community experience.
Education
ASSOCIATES -
Metropolitan Community College-Kansas City
Kansas City12.2022
Skills
- Crisis Intervention
- Data Analysis
- Client Advocacy
- Program Development
- Virtual Collaboration
- Community Outreach
- Team Leadership
- Telehealth protocols
- Patient engagement
- Virtual care coordination
- Digital communication
- Individualized support plans
- Resource development
- Relationship building
- Event organization
- Clerical support
- Friendly, positive attitude
- Teamwork and collaboration
Timeline
CRD VIRT CARE SRVC
Texas Health Dallas
07.2025 - Current
Youth Specialist
MHMR
10.2024 - 07.2025
Youth Advocate
Synergy Services
01.2023 - 09.2024
Youth Support Specialist
Division of Youth Services
01.2022 - 09.2024
Youth Worker
Salvation Army Childrens Shelter
10.2018 - 04.2023
ASSOCIATES -
Metropolitan Community College-Kansas City