Martina Brackney
Tacoma,Washington
Summary
Highly adaptable individual bringing 13 years of experience in customer service roles. Motivated professional with well-developed skills in task prioritization and team leadership.
Overview
9
9
years of professional experience
Work History
Customer Service /Sales Representative
MedEx
Spanaway, WA
01.2023 - Current
- Assisted customers with inquiries and complaints in a professional manner.
- Answered phones in a courteous manner while providing excellent customer service.
- Communicated with customers and employees to answer questions or explain information.
- Greeted visitors in a friendly and professional manner while directing them appropriately.
- Delivered high-quality customer service through deep commitment to knowledge and performance.
- Performed data entry tasks to update customer accounts records.
- Sales for medical equipment.
Mercantile General Store Clerk /Reservationist
Lake of the Woods Resort
Klamath Falls, OR
05.2021 - 10.2021
- Answered phones and assisted customers with reservations and other inquiries.
- Received cash, processed credit card payments, issued refunds or credits
- Balanced cash register daily.
- Managed cash transaction for entrance fees at kiosk, ensuring accurate processing and providing excellent customer service.
Massage Therapist
Apriori Staffing
Scottsdale, AZ
01.2015 - 05.2021
- High level Customer Service
- Adhered strictly to all state laws governing massage therapy practice.
- Attended continuing education classes on a regular basis in order to stay current on best practices in the field.
- Utilized various modalities such as trigger point therapy, myofascial release, neuromuscular technique, hydrotherapy, reflexology, lymphatic drainage, acupressure points and energy healing techniques in treatments.
Education
Associate of Arts - Holistic Health Occupational Studies
Southwest Institute of Healing Arts
Tempe, AZ01-2011
High School Diploma -
Bethel Senior High School
Spanaway, WASkills
- Appointment Scheduling
- Highly Customer Service Oriented while following processes and procedures
- Incoming Call Management
- Customer Complaint Resolution
- MS Office
- Invoice Processing
- Critical Thinking and Problem Solving
- Proficient in basic mathematic
- High level of accuracy and attention to detail
- Proficient in Customer Accounting and Collections Operations
- Reasonable,reliable, and honest
Timeline
Customer Service /Sales Representative
MedEx
01.2023 - Current
Mercantile General Store Clerk /Reservationist
Lake of the Woods Resort
05.2021 - 10.2021
Massage Therapist
Apriori Staffing
01.2015 - 05.2021
Associate of Arts - Holistic Health Occupational Studies
Southwest Institute of Healing Arts
High School Diploma -
Bethel Senior High School
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