MARTINA CHRISTIE
Irvington,NJ
Summary
Dedicated and detail-oriented aspiring phlebotomist with hands-on training in venipuncture, specimen handling, and patient care. Passionate about providing high-quality healthcare services, prioritizing patient comfort and safety. Seeking a phlebotomy position to apply skills and gain practical experience in a clinical setting.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Cashier/Receptionist
Springfield Acura Dealership
08.2023 - 01.2024
- Processed transactions accurately, including cash, credit, and debit payments
- Maintained detailed records of daily cash flow and reconciled discrepancies
- Provided clerical support by organizing documentation and updating inventory records
- Scheduled customer appointments and coordinated with service departments
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
Online Customer Support Representative
AT&T
06.2022 - 08.2023
- Managed high volumes of chat and email correspondence, ensuring timely responses
- Documented customer interactions, maintained CRM records, and prepared detailed reports
- Supported cross-departmental initiatives by compiling data and sharing insights with leadership
- Trained team members on system navigation and clerical best practices
Customer Support Associate
Wayfair
09.2020 - 02.2022
- Processed customer orders, returns, and exchanges with precision
- Created and maintained comprehensive records of customer interactions and feedback
- Assisted with administrative tasks, including order tracking and inventory updates
Assistant General Manager
Taco Bell
08.2019 - 09.2020
- Oversaw administrative operations, including scheduling and inventory documentation
- Prepared and submitted daily, weekly, and monthly reports for leadership review
- Maintained meticulous records of customer incidents and resolutions
Team Lead
JCPenney
08.2018 - 08.2019
- Coordinated scheduling for team members and ensured timesheet accuracy
- Maintained detailed records of sales data and team performance metrics
- Led compliance audits and resolved clerical discrepancies proactively
Education
No Degree - Phlebotomy Technition
CDE Career Institute
Paterson, NJ01-2025
Skills
Knowledge of venipuncture, capillary puncture, and blood specimen collection
Understanding of infection control, patient identification, and safety procedures
Strong communication and interpersonal skills for patient interaction
Ability to handle and process lab specimens correctly
Experience with medical terminology and healthcare protocols
Proficient in maintaining accurate patient records and documentation
Certification
- Phlebotomy Technician Certification (PTC) - American Medical Certification Association (AMCA).
Hands-on Training
- Successfully performed 50+ venipunctures and capillary punctures under supervision.
- Practiced proper patient identification and specimen labeling to prevent errors.
- Learned to handle and transport biohazard materials following safety protocols.
- Assisted with patient preparation, ensuring comfort and explaining procedures.
- Gained experience using various phlebotomy equipment, including butterfly needles and vacutainer.
- Maintained accurate documentation of collected specimens.
Timeline
Cashier/Receptionist
Springfield Acura Dealership
08.2023 - 01.2024
Online Customer Support Representative
AT&T
06.2022 - 08.2023
Customer Support Associate
Wayfair
09.2020 - 02.2022
Assistant General Manager
Taco Bell
08.2019 - 09.2020
Team Lead
JCPenney
08.2018 - 08.2019
- Phlebotomy Technician Certification (PTC) - American Medical Certification Association (AMCA).
No Degree - Phlebotomy Technition
CDE Career Institute
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