MARTINA CRUZ
Whittier,California
Overview
19
19
years of professional experience
Work History
HCA/CAREGIVER
Loving Homecare.Inc.
Philadelpia Ave. Whittier CA
06.2022 - 06.2024
Lead Care Manager
SeniorAssisted Living
La Palma California
04.2005 - 11.2009
- Educated and evaluated clinical and support staff regarding care quality management regulations and standards of care.
- Coordinated referrals to specialists, hospitalizations, ER visits, ancillary testing, and other enabling services for patients.
- Worked with providers to define quality metrics and outcome reporting process.
- Arranged transportation and documented details of discharge transition plans.
- Ensured the highest level of resident satisfaction with consistent communication, compassionate interactions, and timely responses to concerns.
- Established trust among families of residents by maintaining open lines of communication regarding changes in health status or treatment plans.
- Managed crises effectively by remaining calm under pressure while coordinating necessary resources in a timely manner.
- Established quality and efficiency guidelines for all healthcare staff.
- Promoted a safe living environment through regular safety checks, maintenance requests, and incident reporting.
Education
Far Eastern University
Manila PhilippinesAmerican College
reading,watching News, word searches.
Skills-Calm demeanor to give clients more than just caregiver but also to give them a friend.
Timeline
HCA/CAREGIVER
Loving Homecare.Inc.
06.2022 - 06.2024
Lead Care Manager
SeniorAssisted Living
04.2005 - 11.2009
Far Eastern University
American College