MARTINA CRUZ

SeniorAssisted Living

04.2005 - 11.2009

Educated and evaluated clinical and support staff regarding care quality management regulations and standards of care.
Coordinated referrals to specialists, hospitalizations, ER visits, ancillary testing, and other enabling services for patients.
Worked with providers to define quality metrics and outcome reporting process.
Arranged transportation and documented details of discharge transition plans.
Ensured the highest level of resident satisfaction with consistent communication, compassionate interactions, and timely responses to concerns.
Established trust among families of residents by maintaining open lines of communication regarding changes in health status or treatment plans.
Managed crises effectively by remaining calm under pressure while coordinating necessary resources in a timely manner.
Established quality and efficiency guidelines for all healthcare staff.
Promoted a safe living environment through regular safety checks, maintenance requests, and incident reporting.

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