Martina Curtis

Scotts,MI

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

years of professional experience

Certification

Work History

Customer Service Representative

Precision Glass and Glazing

Scotts, MI

01.2025 - 04.2026

Assisted customers with product inquiries and order placements.
Handled customer complaints and resolved issues efficiently.
Processed orders and managed inventory using company software.
Called insurance companies file claims
Made bank run
Supervised daily operations and ensured compliance with company policies.
Trained and mentored new employees on store procedures and customer service.
Coordinated inventory management and restocked shelves as needed.
Answered phones
Schedule jobs
Order product products for jobs
Ordered office supplies and technician supplies
Clean the office
Managed technicians

Shift lead

Walgreens

Kalamazoo, Michigan

09.2023 - 01.2025

Supervised daily operations and ensured compliance with company policies.
Trained and mentored new employees on store procedures and customer service.
Coordinated inventory management and restocked shelves as needed.

Education

Warwick High School

Newport News, VA

Skills

Communication: Active listening, written communication, verbal/nonverbal communication
Problem-Solving: Critical thinking, analytical reasoning, troubleshooting, research skills
Adaptability: Flexibility, resilience, willingness to learn, creativity
Interpersonal Skills: Teamwork, collaboration, empathy, conflict resolution

Leadership: Mentoring, decision-making, management, delegation
Organization: Time management, planning, attention to
People Skills: Relationship building, networking, customer service
Data/Information: Reporting, research, gathering information