Martina Garrand
Albany,NY
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Positive, upbeat and service-oriented attitude toward completing tasks.
Overview
20
20
years of professional experience
Work History
CDPHP Member Service Representative
CDPHP
Albany, New York
08.2023 - Current
- Provided guidance to members on how best to use products or services offered by the organization.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Responded promptly to emails from members seeking assistance.
- Greeted customers in a friendly and professional manner.
- Participated in team meetings to discuss customer service strategies and goals.
- Attended training sessions regularly to stay abreast of changes in company policies or procedures.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Provided support to members regarding account inquiries, processing transactions, and resolving issues.
- Advised customers on available coverage options that best fit their individual needs.
- Responded promptly to emails and phone calls from customers seeking assistance.
- Managed high-volume inbound and outbound calls to address customer inquiries and claims.
Florist
Bill Doran company
Albany, NY
05.2021 - 08.2023
- Unload new merchandise
- Make floral arrangements
- Ship product
- Paperwork/desk work: inventory, order shipments, input customers orders in the computer, phone calls
- Organizing warehouse, arrangements and orders.
Teaching Assistant
Westmere Elementary School
Guilderland, NY
09.2018 - 06.2022
- Established positive relationships with students, parents, fellow teachers and school administrators.
- Graded assignments and tests
- Helped teachers with material generation, lesson plan development, class preparation, scheduling
- Supervised children and participated with children in activities.
- Helped students learn through one-on-one and small group tutoring.
- Assisted teachers with lesson preparation and curriculum implementation.
- Distributed and collected tests and homework to be graded
- Graded test, homework for the teacher
- Worked with computers and Chromebook’s for instruction
Waitress
Olde English Pub
Albany, NY
08.2021 - 05.2022
- Greeted customers and answered questions about the menu
- Presented food and beverages to guests at tables.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Addressed concerns quickly to improve customer experience
- Trained new employees to perform duties.
- Presented menus and answered questions regarding items.
Hair Stylist
Kimberley’s day spa
Latham, NY
05.2005 - 02.2014
- Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
- Maintained safety protocols by ensuring proper and safe handling of equipment and materials.
- Kept work area clean and neat to stay productive.
- Backed up reception desk by answering phones, scheduling appointments and processing payments.
- Greeted each client
- Collected payment from customers and scheduled next appointments.
- Washed, colored, cut and styled hair for high volume of clients daily.
- Kept detailed records of client payments
Education
High School Diploma -
Guilderland High School
Guilderland Center, NY06.2003
Cosmetology
Albany Votec
Albany, NY06.2003
Skills
- Problem Resolution
- Customer Service
- Organizational Skills
- Training & Development
- Reliable & Trustworthy
- Supervision & Leadership
- Good Work Ethic
- Relationship Building
- Computer Skills
- People Skills
- Friendly, Positive Attitude
- Planning & Organizing
- Filing and Data Archiving
- Credit Card Payment Processing
- Building Customer Trust and Loyalty
- Data Entry
- Multitasking and Prioritization
- Customer Data Confidentiality
- Order and Refund Processing
- Call Documentation
- Upselling Products and Services
- Collecting Information
- Time Management
- Attention to Detail
Timeline
CDPHP Member Service Representative
CDPHP
08.2023 - Current
Waitress
Olde English Pub
08.2021 - 05.2022
Florist
Bill Doran company
05.2021 - 08.2023
Teaching Assistant
Westmere Elementary School
09.2018 - 06.2022
Hair Stylist
Kimberley’s day spa
05.2005 - 02.2014
High School Diploma -
Guilderland High School
Cosmetology
Albany Votec