Martina Hovey
Champlin,Minnesota
Summary
Dynamic, results-driven professional with over 7 years of experience as a Practice Manager in the dental industry, complemented by 30 years of expertise in dental assisting. Proven ability to cultivate strong internal and external relationships that drive collaborative efforts toward achieving high-priority goals and enhancing team success. Committed to delivering high-impact solutions that improve operational efficiency and patient satisfaction. Strategic thinker dedicated to fostering a positive work environment and empowering teams to excel.
Overview
33
33
years of professional experience
Work History
Practice Manager of Operations
St Paul Oral Surgery and Dental Implants (American Dental Partners Affiliate/Heartland Dental)
St. Paul, MN
07.2019 - Current
- Coordinated with staff to develop and roll out new protocols during affiliation transition.
- Facilitated training sessions for staff on new EDR systems, including scanners, Panorex, and CBCT.
- Oversaw compliance initiatives related to OSHA standards for radiation sterilization and hazardous waste. Led efforts to enhance safety protocols and ensure adherence to regulatory requirements. Collaborated with cross-functional teams to promote a culture of safety and compliance.
- Designed and implemented protocols to ensure compliance with industry standards.
- Conducted training sessions to equip staff with essential skills and knowledge.
- Oversaw recruitment processes to align talent acquisition with organizational objectives. Guided teams in optimizing workforce efficiency and productivity. Fostered a collaborative environment to enhance team performance.
- Managed appropriate staffing ratios to enhance patient care quality and safety.
- Reviewed and sanctioned time-off applications to maintain workforce efficiency.
- Verified payroll details and confirmed accuracy for seamless financial operations.
- Facilitated annual review processes to evaluate team performance and identify growth opportunities.
- Delivered comprehensive training programs to ensure staff adherence to protocols and procedures.
- Developed and implemented strategic marketing initiatives on a monthly basis to foster relationships with dental professionals.
- Managed filing of dental and medical claims to ensure timely reimbursement and compliance.
- Facilitated integration of advanced software solutions to optimize medical claims operations.
- Facilitated pre-authorization processes and maintained proactive follow-up to ensure timely patient scheduling.
- Facilitated accurate and prompt posting of EFT payments and insurance checks to ensure financial accuracy.
- Ensured accounts receivable remained healthy to support cash flow and operational efficiency.
- Coordinated with patients to ensure timely payment of estimated portions due for services rendered.
- Facilitated integration of PPO fee schedules to enhance operational efficiency in oral surgery practices.
- Conducted outreach to patients to resolve outstanding balance inquiries and ensure timely payments.
- Monitored and controlled clinical expenditures to support financial sustainability of practice.
Assistant Practice Manager
Orthodontic Care Specialists (American Dental Partners Affiliate)
12.2018 - 01.2019
- Coordinated the integration of clinic operations through effective closure and merger processes.
- Coordinated and led staff meetings to align team objectives and strategies.
- Monitored drill activities and verified proper recording to uphold compliance and accountability.
- Guided new staff in understanding and implementing clinical and administrative compliance protocols.
- Implemented measures to support expansion of phone coverage for improved connectivity.
- Developed and implemented staff schedules to ensure adequate coverage and support operations.
- Help with Coverage of open Shifts (No Temporary Assistants used)
- Managed documentation workflow by verifying and submitting all necessary paperwork.
- Executed staff performance evaluations to identify strengths and areas for development.
- Ordering of all Marketing Materials
- Facilitated technology implementations and conducted training sessions to enhance team proficiency.
- Assisted in organizing study sessions for medical professionals. Supported peer learning through collaborative discussions. Facilitated knowledge sharing among participants.
Communication Specialist
Orthodontic Care Specialists (American Dental Partners Affiliate)
06.2017 - 12.2018
- Achieved AAAHC Accrediation preparation for family orthodontics through collaborative efforts. Enhanced service delivery by engaging with orthodontic care specialists. Increased patient engagement and satisfaction at Deerwood Orthodontics through strategic partnerships.
- Conducted regular audits and training sessions to uphold compliance with OSHA, radiation sterilization, hazardous waste regulations, and HIPAA policies.
- Designed and implemented protocols to ensure compliance and standardization across processes.
- Designed and implemented training initiatives to enhance team performance.
- Analyzed existing ordering processes and developed new standards to improve accuracy and consistency in practice operations.
- Executed strategic development and implementation of pilot EDR (Dolphin) to optimize operational efficiency.
- Facilitated hiring, onboarding, and training processes for new staff members.
Product Specialist
Patterson Dental Company
10.2016 - 06.2017
- Analyzed supplier products and collaborated with Patterson's offerings to establish pricing contracts tailored for new customer acquisition.
- Established comprehensive procedures to facilitate new customer integration into clinical trial committees.
- Designed and implemented structured protocols to ensure effective clinical testing of new clinical products.
- Coordinated vendor and clinic partnerships to enhance collaboration and service delivery.
- Delivered comprehensive training to special markets team and outside customers to enhance knowledge of dental products and procedures.
- Provided expert guidance on product-related questions to enhance clinic operations.
Dental Assistant Mentor
Metro Dentalcare/American Dental Partners
10.2011 - 10.2016
- Evaluated and supported dental assistants in clinical practices to ensure high-quality patient care.
- Developed innovative orientation framework to enhance onboarding experience for new hires.
- Developed and delivered comprehensive training sessions for new dentists to enhance proficiency in materials and clinical schedules.
- Designed and implemented continuing education initiatives for clinical teams to improve knowledge and skills.
- Collaborated with various dental supply organizations to enhance procurement processes.
- Conducted research on emerging dental materials and equipment to enhance product offerings for the committee.
- Oversaw the incorporation and validation of necessary materials and equipment to optimize clinic functionality.
- Ensured optimal utilization of materials and equipment to maintain budgetary compliance in clinics.
- Engaged in product optimization initiatives to ensure fiscal responsibility in clinic offerings.
- Coordinated externship programs with dental assistant schools, enhancing practical training experiences for students in clinical settings.
- Developed and guided dental assistant leads to improve operational efficiency in clinics.
- Collaborated with quality assurance committee members to identify and address quality improvement opportunities.
- management of dental assistant flex team to ensure high-quality patient care.
- Coordinated logistics and resources for the successful launch of new clinics.
- Engaged in a four-year leadership institute program, focusing on developing effective leadership techniques and practices.
Dental Assistant
Metro Dental Care
Blaine
01.2002 - 01.2011
- Maintained dental health standards as a licensed dental assistant in Minnesota, supporting patient care and safety.
- Managed inventory and ordering processes for dental supplies within established office budget.
- Ensured compliance with safety regulations by maintaining and monitoring hazardous waste protocols.
- Conducted regular assessments and monitoring of radiation levels to uphold operational standards.
- Supported OSHA monitoring initiatives to promote workplace safety and health standards.
- Facilitated patient treatment planning and scheduling processes.
- Developed and implemented training strategies to enhance skills of new dental assistants and interns.
- Contributed to lead dental assistant meetings aimed at improving operational efficiency and patient care.
- Engaged in practice meetings, providing insights and feedback to support continuous improvement initiatives.
- Obtained CPR certification to enhance skills in life-saving techniques and support health initiatives.
- Coordinated supplementary assistance for front office functions to ensure seamless operations during personnel shortages.
Practice Manager
Park Dental
St. Paul, MN 55105
01.2000 - 01.2002
- Managed all aspects of practice, including staff coordination and resource allocation.
- Facilitated comprehensive training programs for new employees to enhance team performance.
- Analyzed financial data to establish and uphold operating budgets and performance goals.
- Attended and contributed to practice sessions and company meetings, fostering communication and teamwork.
Dental Assistant
Park Dental
St. Paul, MN 55105
01.1993 - 01.2000
- Delivered chairside assistance to enhance patient care and support the doctor during procedures.
- Executed inventory assessments and coordinated ordering to maintain product availability.
- Coordinated comprehensive treatment plans and scheduled appointments to enhance patient care.
Education
High School Diploma - Dental Assistant Skills
Dental Assistant Continued Education
No Degree - Leadership
American Dental Partners Leadership Institute
2016
No Degree - Organizational Leadership
Bell Leadership Achievement
Effingham, IL2024
No Degree - Dental Assistant Skills
Dental Assistant Continued Education
Skills
- Operational effectiveness
- Strategic business analysis
- Workforce development
- Process improvement
Timeline
Practice Manager of Operations
St Paul Oral Surgery and Dental Implants (American Dental Partners Affiliate/Heartland Dental)
07.2019 - Current
Assistant Practice Manager
Orthodontic Care Specialists (American Dental Partners Affiliate)
12.2018 - 01.2019
Communication Specialist
Orthodontic Care Specialists (American Dental Partners Affiliate)
06.2017 - 12.2018
Product Specialist
Patterson Dental Company
10.2016 - 06.2017
Dental Assistant Mentor
Metro Dentalcare/American Dental Partners
10.2011 - 10.2016
Dental Assistant
Metro Dental Care
01.2002 - 01.2011
Practice Manager
Park Dental
01.2000 - 01.2002
Dental Assistant
Park Dental
01.1993 - 01.2000
High School Diploma - Dental Assistant Skills
Dental Assistant Continued Education
No Degree - Leadership
American Dental Partners Leadership Institute
No Degree - Organizational Leadership
Bell Leadership Achievement
No Degree - Dental Assistant Skills
Dental Assistant Continued Education