Martina McBride
Taylorsville,NC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Strong problem-solving, collaboration, and computer skills to drive positive outcomes and advance career.
Overview
6
6
years of professional experience
Work History
Veteran Experience Office
Bowen Group
03.2022 - Current
- Promoted a supportive environment for clients by demonstrating empathy, understanding, and patience during difficult conversations or situations.
- Conducted thorough assessments of client needs, developing customized plans to address barriers to success effectively.
- Collaborated with fellow Veteran Representatives to share best practices and improve service delivery.
- Leveraged strong problem-solving skills to address complex challenges faced by clients, utilizing available resources and creative approaches to achieve positive results.
Assistant Manager
Fiiz Drinks
03.2018 - 02.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Customer Service Representative
Discover
04.2019 - 04.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Business Certificate - Business
Ogden Weber Applied Technical College
Ogden, UT11.2017
Skills
- Teamwork and Collaboration
- Quick Learner
- Fast Learner
- Problem-Solving
Timeline
Veteran Experience Office
Bowen Group
03.2022 - Current
Customer Service Representative
Discover
04.2019 - 04.2021
Assistant Manager
Fiiz Drinks
03.2018 - 02.2022
Business Certificate - Business
Ogden Weber Applied Technical College
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