Martina Powell
Mandeville
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
4
4
years of professional experience
Work History
Customer Service Representative & Moderator
Health Ade
01.2024 - 03.2024
- Ensured excellent customer service through effective communication
- Managing all reviews via Yotpo and responding accordingly.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled customer inquiries and suggestions courteously and professionally.
Content Moderation
Zigazoo
03.2023 - 12.2023
- Modified content on online platforms to adhere to platform policies.
- Improved internal communication by providing constructive feedback on content moderation tools and systems to the development team.
- Proactively identified areas requiring policy updates or clarifications, reducing the occurrence of inconsistencies in content moderation decisions.
Property Management Assistant
03.2023 - 06.2023
- Maintained positive relationships with tenants through clear communication and prompt responses to inquiries or concerns.
- Followed up on delinquent tenants and coordinated collection procedures.
- Developed and implemented marketing strategies to increase occupancy rates.
- Collected and maintained careful records of rental payments and payment dates.
- Provided customer service support by calling clients when I was required to. (outbound calls and inbound)
Technical Support Agent and Logistics Representative
Maven Machines
10.2022 - 03.2023
- Resolved customer inquiries, processed orders, and addressed issues promptly
- Maintained a high level of product knowledge for accurate customer support.
Marketing Assistant
AG Marketing
10.2022 - 02.2023
- Created engaging content for Facebook, and Instagram, Tik Tok and creating engaging content for employees within the company.
- Contributed to weekly team meetings, brainstorming sessions and staff appraisals.
- Strengthened brand identity with consistent messaging across various platforms including digital, and social media channels.
Customer Service Representative
Helix Barnes and Noble
12.2022 - 02.2023
- Assisted customers through various channels, ensuring satisfaction
- Resolved inquiries, order assistance, and issues promptly.
Sales Representative
AG Marketing
08.2022 - 12.2022
- Educated customers on products and achieved sales targets
- Built strong customer relationships for high satisfaction.
Quality Analyst
AG Marketing
01.2022 - 10.2022
- Monitored and evaluated customer service calls for quality assurance
- Provided feedback and implemented strategies for improved customer experience.
- Analyzed quality and performance data to support operational decision-making.
- Created and revised procedures, checklists and job aids to reduce errors.
- Provided detailed reports on quality metrics to senior management, enabling informed decision-making regarding process improvements.
Sales Representative
AG Marketing
10.2021 - 01.2022
- Conducted product sales, exceeding targets consistently
- Developed and maintained client relationships for sales growth.
- Generated additional sales opportunities with upselling and cross-selling techniques.
Virtual Assistant
Upwork
06.2021 - 09.2021
- Managed and organized emails, ensuring timely responses and prioritization of important messages
- Scheduled and coordinated meetings, appointments, and travel arrangements for clients
- Conducted research on various topics, compiling data and presenting findings in comprehensive reports
- Maintained and updated client databases and contact lists
- Created, formatted, and edited documents and presentations
- Assisted with social media management, including content creation, scheduling, and engagement
- Provided customer service support through various communication channels, addressing client inquiries and resolving issues.
Technical Support Agent
Sutherland Global Services
05.2020 - 04.2021
- Provided technical assistance for Amazon devices
- Troubleshooted and resolved customer issues.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Managed high call volume efficiently, addressing customer concerns promptly and professionally.
- Wrote and reviewed tickets to request maintenance to various types of equipment.
- Enhanced communication skills through active listening techniques during customer interactions, resulting in more effective problem-solving abilities.
- Submitted service tickets for equipment maintenance requests.
Education
B.S.C Management Studies Marketing Emphasis (Pending) -
Northern Caribbean University
08.2024
Skills
- Content Moderation (YouTube)
- Customer Service
- Team Leadership
- Sales
- Flexible Scheduling
- Data Entry (Microsoft Excel)
- Organizational Skills
- Computer Proficiency
- Active Listening
- Critical Thinking
- Problem-solving abilities
- Document Preparation
- Property Management
- Administrative Support
- Social Media and Marketing
- Sales and Marketing
Tools
- Zendesk
- CRM
- Genesys
- Ring Central
- Freshdesk
- Shopify
- Gorgias
- Salesforce
Timeline
Customer Service Representative & Moderator
Health Ade
01.2024 - 03.2024
Content Moderation
Zigazoo
03.2023 - 12.2023
Property Management Assistant
03.2023 - 06.2023
Customer Service Representative
Helix Barnes and Noble
12.2022 - 02.2023
Technical Support Agent and Logistics Representative
Maven Machines
10.2022 - 03.2023
Marketing Assistant
AG Marketing
10.2022 - 02.2023
Sales Representative
AG Marketing
08.2022 - 12.2022
Quality Analyst
AG Marketing
01.2022 - 10.2022
Sales Representative
AG Marketing
10.2021 - 01.2022
Virtual Assistant
Upwork
06.2021 - 09.2021
Technical Support Agent
Sutherland Global Services
05.2020 - 04.2021
B.S.C Management Studies Marketing Emphasis (Pending) -
Northern Caribbean University