Martina Rios
Sunnyside,NY
Summary
Highly-motivated and ardworking employee with desire to take on new challenges.
Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at
working effectively unsupervised and quickly mastering new skills, multitasking
and time management abilities. Devoted to giving every customer a positive and
memorable experience.
Overview
6
6
years of professional experience
Work History
Au Pair
Cultural Care
Chappaqua, New York
01.2022 - 01.2024
- Maintained organized and clean children's areas.
- Assisted with homework assignments and tutoring sessions.
- Organized and planned age-appropriate reading, crafts and music lessons.
- Managed light housekeeping duties including laundry, grocery shopping and errands.
- Provided transportation to school, extracurricular activities, and other appointments.
- Prepared meals, snacks and refreshments for children according to dietary needs and restrictions.
Call Center
Hospital Italiano
Còrdoba , Argentina
01.2021 - 12.2021
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Managed customer expectations by clarifying needs, identifying options and recommending products and services.
- Updated customer accounts, addresses and contact information within call management databases.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
Server
Naked & Salted
Madrid, España
12.2019 - 03.2020
- Maintained cleanliness of work areas throughout shift by wiping counters and cleaning spills promptly.
- Delivered accurate checks at the end of each meal period.
- Provided assistance with closing tasks such as restocking supplies and cleaning equipment.
- Stocked service areas with supplies during slow periods.
- Stocked shelves with supplies such as utensils, cups, glasses.
Server
The Reef 28
Playa Del Carmen, Cancùn
02.2019 - 09.2019
- Filled condiments and napkin containers during slack periods.
- Monitored dining room for cleanliness and proper set-up at all times.
- Provided exceptional service to high volume of daily customers.
- Greeted guests and provided menus.
- Prepared checks, itemizing total meal costs and taxes.
Server
Mala Pinta
Jesus Maria, Córdoba
03.2018 - 12.2018
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Provided excellent customer service to ensure satisfaction.
- Stocked server areas with supplies before, during and after shifts.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
- Cleaned dining room chairs, tables, floors and other surfaces regularly.
Education
High School Diploma -
Seminario Menor
Jesus Maria, Còrdoba12-2017
Skills
- Social Skills Development
- Food Running
- Dining Customer Service
- Table Setting Arrangements
- Exceptional Customer Service
- Customer Communications
- Problem-Solving Skills
- Customer Service
- Positive and Professional
Languages
Spanish
Native/ Bilingual
English
Professional
Timeline
Au Pair
Cultural Care
01.2022 - 01.2024
Call Center
Hospital Italiano
01.2021 - 12.2021
Server
Naked & Salted
12.2019 - 03.2020
Server
The Reef 28
02.2019 - 09.2019
Server
Mala Pinta
03.2018 - 12.2018
High School Diploma -
Seminario Menor