Summary
Overview
Work History
Education
Skills
Websites
Personal Information
Timeline
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Martina Roberts

Jackson,United States

Summary

Dedicated Customer Service Representative committed to providing quality care for ultimate customer satisfaction with 8+ years' collective experience in Customer Services & Tax Compliance, pursuing a Bachelor of Science in Business Management (Human Resources). Proficient in Microsoft Office Suite, Workday, and Oracle, and Service Now.

Overview

7
7
years of professional experience

Work History

Resolution Specialist

Walmart Home Office
08.2021 - Current
  • Inbound and Outbound calls, Customer Service, Complaint Resolution, Verbal Communication, Problem Solving, Critical Thinking.
  • Managed high volumes of customer inquiries for efficient resolution, enhancing overall client experience.
  • Improved customer satisfaction by resolving complex issues promptly and professionally.

Tax Preparer

Elite One Taxes
01.2018 - Current
  • Educated clients on tax planning strategies, helping them save money in future years
  • Analyzed complex tax documents and prepared accurate tax returns for the individual and business clients.

Product Tax Expert

Intuit TurboTax
01.2024 - Current
  • Developed and implemented a strategy that improved customer satisfaction by 98%.
  • Analyzed financial records to verify accuracy of tax returns.
  • Assessed client tax situations to determine best filing options.

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Education

Bachelor of Arts - Business Management

Southern New Hampshire University
Manchester, NH
08.2024

Associate of Applied Science - Paralegal Studies

Herzing University Online
Madison, WI
05.2015

Skills

  • Ability to Work Under Pressure Expert
  • Fast Learner Expert
  • Multitask Abilities Expert
  • Ability to Work in a Team Expert
  • Customer Service Expert
  • Proficient in Microsoft Word, Excel, Powerpoint, Outlook Expert
  • Employee Relations Expert
  • Problem Solving abilities Expert
  • Workday Experience Expert

Personal Information

Title: Customer Service Specialist

Timeline

Product Tax Expert

Intuit TurboTax
01.2024 - Current

Resolution Specialist

Walmart Home Office
08.2021 - Current

Tax Preparer

Elite One Taxes
01.2018 - Current

Bachelor of Arts - Business Management

Southern New Hampshire University

Associate of Applied Science - Paralegal Studies

Herzing University Online
Martina Roberts