MARTINA ROMERO
Maspeth,USA
Summary
Dynamic professional with expertise in programming languages including Python and Linux, alongside strong data analysis skills utilizing Excel and Tableau. Proven track record in sales persuasion and financial software proficiency, particularly with QuickBooks and Google Docs. Skilled in virtual collaboration through platforms such as Zoom and Microsoft Teams, with bilingual communication capabilities in English and Spanish. Recognized for analytical thinking, proactive communication, and a commitment to equity and inclusion, excelling in customer service and organizational multitasking.
Overview
4
4
years of professional experience
2026
2026
years of post-secondary education
1
1
Certification
Work history
Bartender
Bellhop
New York , New York
2025.05 - Current
- Engaged with approximately 30 guests during shifts by facilitating friendly conversations.
- Supported beverage recommendations to help enhance sales performance by 10%.
- Assisted in resolving customer complaints to contribute to positive relationships and improve customer experience.
Barista
Madman Expresso
Manhattan, NY
2024.06 - 2026.04
- Enhanced customer experience to promote satisfaction and encourage repeat visits.
- Assisted in delivering outstanding customer service through personalized interactions and swift resolution of needs to boost average spend per person by 20%.
- Facilitated clear communication with baristas, management, and front-of-house staff to reduce errors.
Assistant
Atax Franchise
Queens, NY
2025.01 - 2025.12
- Assisted in organising taxpayer information and submitting it to Crosslink after conducting due diligence.
- Processed 25-30 invoices daily to ensure timely payments.
- Handled over 30 phone calls to deliver excellent customer service.
- Utilised problem-solving skills to address challenges and optimise workload.
- Supported promotion of tax season and other services through monthly advertising campaigns.
Covid Tester
COVID TEST SITE
Manhattan, NY
2021.11 - 2022.08
- Facilitated communication with patients regarding testing procedures to help reduce COVID-19 transmission.
- Coordinated 60-80 patient test labels each shift to assist in accurate result processing.
- Delivered reliable customer health service to enhance patient experience.
Education
Associate in business administration - Accounting
Queensborough Community College, City University of New York
Bayside, NYSkills
- Programming languages: Python and Linux
- Data analysis: Excel and Tableau
- Sales persuasion
- Financial software: QuickBooks and Google Docs
- Virtual collaboration: Zoom and Microsoft Teams
- Analytical thinking
- Proactive communication
- Problem-solving
- Leadership and teamwork
- Customer service orientation
- Equity and inclusion commitment
- Collaboration fostering
- Professionalism and attention to detail
- Organizational multitasking
Interests
Constant practice and learning in a virtual simulation in Forage as Bank of America., Running, hiking, and networking activities.
Languages
English
Fluent
Spanish
Fluent
French
Beginner (A1)
Certification
2024 Tax Preparation Course
Timeline
Bartender
Bellhop
2025.05 - Current
Assistant
Atax Franchise
2025.01 - 2025.12
Barista
Madman Expresso
2024.06 - 2026.04
Covid Tester
COVID TEST SITE
2021.11 - 2022.08
Associate in business administration - Accounting
Queensborough Community College, City University of New York