Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Martina Santos

Cambridge,MD

Summary

Operations and logistics professional with 10 years of USPS experience, including custodial maintenance, acting supervisory (204B), and dispatch coordination. Proven ability to work independently, manage facilities across multiple locations, supervise carriers, coordinate logistics, track documentation, and maintain compliance. Experienced with USPS operational systems, customer service resolution, and process improvement. Seeking an EAS opportunity supporting coordination, logistics, and program execution.

Overview

15
15
years of professional experience
2
2
Certifications

Work History

Maintenance Custodian

United States Postal Service
Cambridge, MD
11.2015 - Current
  • Ensured proper functioning of building and equipment through regular maintenance.
  • Operating a variety of driven equipment such as floor scrubbers, floor sanders, waxers, and wall washers.
  • Performed lock changes for residential & business properties
  • Provided training to maintenance personnel
  • I Contributed to managing phone calls in the office.
  • Performed daily custodial duties such as sweeping, mopping, vacuuming, and dusting of all areas.
  • Maintained janitorial supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; and verifying receipt of supplies.
  • Inspected building grounds regularly for safety hazards and debris removal.
  • Operated power equipment such as floor scrubbers, buffers, and carpet extractors.
  • Maintained records of routine maintenance activities performed on buildings and facilities.
  • Checked fire extinguishers monthly for proper working conditions.

Dispatcher/Secretary Manager

Dually Devils & Co LLC
Cambridge, MD
08.2022 - 04.2024
  • Conducted negotiations with brokers and dealers.
  • Efficiently scheduled and assigned loads to drivers based on optimal routes.
  • Signing driver documents and carrier packets.
  • Scheduled, coordinated, and monitored the movement of trucks to ensure timely delivery of goods.
  • Maintained communication with drivers regarding routes, load information, and delivery updates.
  • Assigned loads to drivers based on customer requirements and availability.
  • Ensured all paperwork was completed accurately and promptly.
  • Processed invoices, bills of lading, and other documents related to truck dispatching.
  • Resolved any issues or problems that arose during transport operations.
  • Managed the maintenance of vehicles including scheduling preventative maintenance inspections.
  • Verified driver log books were accurate before completing payroll.
  • Maintained records of driver hours worked, rates paid, and miles driven per trip.
  • Generated invoices for clients and tracked payments received from customers.
  • Resolved billing discrepancies with vendors or customers promptly.
  • Performed basic accounting, payroll, and bookkeeping services to manage business operations.
  • Entered deposits, credit card charges, and sales entries to facilitate cash management.
  • Documented transaction details to track and manage financial data.
  • Prepared documents such as memos, letters, reports, spreadsheets, and presentations using Microsoft Office applications.
  • Maintained an organized filing system of paper and electronic documents.

Cosmetologist Apprentice

Jays mane flow
Easton, MD
08.2018 - 08.2020
  • Provided consultations to clients on beauty treatments, products, and services.
  • Created customized hairstyles according to client's preferences and facial features.
  • Performed haircuts, coloring, highlighting, and styling techniques.
  • Maintained cleanliness of salon equipment and tools.
  • Ensured proper sanitation practices were followed at all times.
  • Attended continuing education classes to stay up-to-date with trends in the industry.
  • Advised clients on how to maintain their new hairstyles at home.
  • Performed scalp treatments to improve hair health and texture.

Customer Service Representative

Aarons
Easton, Maryland
12.2014 - 08.2015
  • Handling incoming calls and customer service inquiries.
  • Generating sales leads.
  • Identifying and assessing customers' needs.
  • Building sustainable relationships and trust with customer accounts.
  • Meeting sales targets.
  • Handling customer complaints.
  • Keeping records of customer interactions.
  • Guiding customers to properly utilize new technology.
  • Streamlined payment processing operations.

Housekeeper

Merry Maids
Annapolis, MD
03.2014 - 01.2015
  • Provided housekeeping services for various households and or businesses.
  • Performed various cleaning tasks such as vacuuming, sweeping, and cleaning toilets.
  • Sanitized bathroom sinks, showers, toilets, tubs, countertops, mirrors and floors.
  • Employed deep-cleaning techniques for areas in need of additional sanitation.
  • Performed housekeeping duties including changing bed linens and towels, as well as tidying up rooms.

Sales Associate

Food Lion
Easton, MD
01.2014 - 05.2014
  • Helped customers find specific products, answered questions, and offered product advice.
  • Greeted customers and provided exceptional customer service.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Performed cashier duties such as accepting payments, issuing receipts, and counting money back change.
  • Maintained cleanliness of store environment including floors, windows, and displays.

Shift Manager

Wendy's
Easton, MD
02.2012 - 12.2013
  • Coaching, developing, and educating new workers
  • Developed skills in multiple roles.
  • Trained new hires on job duties, safety protocols, and company policies.
  • Monitored and evaluated the performance of crew members, providing feedback and coaching as needed.
  • Assisted in resolving customer complaints or issues quickly and efficiently.
  • Performed cashier duties such as taking orders, collecting payments, and providing change.
  • Adhered to safety guidelines when operating equipment including slicers, fryers, and ovens.
  • Monitored the quality of food served to ensure it met company standards for presentation and temperature.
  • Ensured expiration dates were verified before serving products.

Crew Leader

McDonald's
Easton, Maryland
05.2011 - 12.2011
  • Provided support to customers when placing orders.
  • Demonstrated strong multitasking skills by handling customer orders, processing payments, and effectively managing drive-thru operations.
  • Managed restaurant cleanliness and maintenance.

Education

Commercial Driver's License -

Chesapeake College
Wye Mills, MD
10-2023

High school diploma -

Easton High School
Easton, MD
01.2013

Skills

  • USPS systems: TACS, DOIS, RIMS, CPMS, RADAR
  • Custodial maintenance and facilities support
  • Acting supervisor (204B) – carrier supervision
  • Dispatch coordination and route optimization
  • Documentation and recordkeeping
  • Customer service and complaint resolution
  • Vendor, broker, and dealer coordination
  • Google Sheets (receipt tracking and documentation)
  • Policy compliance & accountability
  • Communication & email management
  • Mailbox repairs & lock changes (residential & commercial)
  • Time management and independent work

Certification

Commercial Driver's License- Class A

Timeline

Dispatcher/Secretary Manager

Dually Devils & Co LLC
08.2022 - 04.2024

Cosmetologist Apprentice

Jays mane flow
08.2018 - 08.2020

Maintenance Custodian

United States Postal Service
11.2015 - Current

Customer Service Representative

Aarons
12.2014 - 08.2015

Housekeeper

Merry Maids
03.2014 - 01.2015

Sales Associate

Food Lion
01.2014 - 05.2014

Shift Manager

Wendy's
02.2012 - 12.2013

Crew Leader

McDonald's
05.2011 - 12.2011

Commercial Driver's License -

Chesapeake College

High school diploma -

Easton High School
Martina Santos