Martina Smith
Orange,NJ
Summary
Experienced manager and analytical problem solver capable of building, leading, and motivating teams. I excel at providing exceptional service and developing strong relationships with colleagues and professionals. In addition, I use ethical judgment and autonomous decision-making to increase business profitability. I am also committed to using training, monitoring, and morale-building techniques to boost employee engagement and overall performance. I am currently looking for a full-time position that will allow me to put my interpersonal skills, time management, and problem-solving abilities to use.
Overview
3
3
years of professional experience
Work History
Shift Manager
KBP Foods
06.2022 - 08.2024
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, job responsibilities, ensuring seamless integration into team.
- Managed approximately 30 incoming calls, emails per day from customers.
Research Assistant
Caribbean Institute for Health Research
03.2021 - 09.2021
- Conducted 4 community outreach programs
- Maintained open lines of communication with project leads and team members for effective collaboration on common goals.
- Conducted literature reviews to support hypothesis development and identify gaps in existing knowledge.
Education
High School Diploma -
Orange High School
Orange, NJ06.2022
Skills
- Excellent oral, written and communication skills
- Proficiency in Microsoft Word, Excel and etc
- Active listening
- Adaptability
Education References
Alphonse Prophete - 400 Lincoln Avenue Orange NJ 862-321-2605
Skills Interest
- Computer Skills: Microsoft Word, Excel, PowerPoint, Access.
- Customer service
- Good oral and written Communication skills
Timeline
Shift Manager
KBP Foods
06.2022 - 08.2024
Research Assistant
Caribbean Institute for Health Research
03.2021 - 09.2021
High School Diploma -
Orange High School