Martina Soto
Miami Beach,FL
Summary
Proven in enhancing customer service and guest satisfaction at AKAM, I excel in conflict resolution and scheduling appointments. My background in front desk operations and healthcare showcases my ability to connect with people and manage tasks efficiently. Skilled in patient registration and training staff, I bring a blend of hard and soft skills to any team.
Overview
4
4
years of professional experience
Work History
Front Desk
AKAM
04.2021 - Current
- Streamlined front desk operations for increased efficiency and improved customer service.
- Enhanced guest satisfaction by providing efficient check-in and check-out processes.
- Handled sensitive guest information with discretion, adhering to strict data privacy guidelines set forth by the company.
- Resolved guest complaints promptly, fostering an atmosphere of understanding and goodwill.
- Trained new hires on company policies, software systems, and best practices for front desk operations, leading to successful onboarding experiences.
Catering
YC Steakhouse
11.2023 - 02.2024
- During my time as a catering server, I was tasked with welcoming and aiding customers, attending to their requests, addressing any inquiries they had, and resolving any issues that arose
- Assisted in event setup and teardown, ensuring a smooth transition between functions.
- Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
- Maintained a clean and organized work environment, ensuring compliance with health and safety regulations.
Family Physician
Clinic, Mount Sinai
09.2023 - 12.2023
- Reviewed patient allergies, problems, medications, and immunization statuses.
- Efficiently managed multiple lines of communication, including phone calls and emails.
- Called patients to remind of upcoming appointments and help schedule testing for off-site services.
- Verified insurance information, facilitating a smooth billing process for both patients and the clinic.
Education
Associate of Arts - Business Administration
Miami Dade College Wolfson Campus
Miami, FL06.2026
High School Diploma -
Miami Beach Senior High School
06.2021
Skills
- Connecting with people
- Collaboration
- Open to new ideas
- Conflict resolution
- Patience
- Scheduling appointments
- Telephone Etiquette
- Appointment Scheduling
- Patient Registration
Personal Information
Date of Birth: 09/09/02
Languages
English
Spanish
Timeline
Catering
YC Steakhouse
11.2023 - 02.2024
Family Physician
Clinic, Mount Sinai
09.2023 - 12.2023
Front Desk
AKAM
04.2021 - Current
High School Diploma -
Miami Beach Senior High School
Associate of Arts - Business Administration
Miami Dade College Wolfson Campus
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