Martina Watts

• Oversaw daily hotel operations across Front Desk and Food & Beverage departments, ensuring seamless guest experience and operational efficiency
• Supervised, trained, and scheduled cross-functional teams to maintain service standards, labor efficiency, and coverage across departments
• Managed guest relations and service recovery, resolving escalated concerns and ensuring high satisfaction and repeat business
• Coordinated front desk operations including check-in/check-out, reservations, room inventory, and VIP accommodations
• Oversaw Food & Beverage service standards, daily operations, and interdepartmental communication to support guest satisfaction
• Reviewed, processed, and tracked vendor invoices, purchase orders, and departmental expenses for accuracy and budget alignment
• Ensured accurate cash handling, billing, and folio reconciliation across departments
• Implemented and enforced standard operating procedures (SOPs) to improve consistency, compliance, and service quality
• Collaborated with housekeeping, maintenance, sales, and executive leadership to support overall hotel operations
• Acted as Manager on Duty, overseeing hotel operations, staff performance, and guest experience during assigned shifts

• Delivered exceptional guest service by efficiently handling check-ins, check-outs, room assignments, and special requests
• Maintained a warm, professional demeanor while resolving guest concerns and complaints to ensure high satisfaction scores
• Managed reservations, cancellations, and modifications using property management systems (PMS)
• Processed payments accurately, including cash handling, credit card transactions, and folio balancing
• Communicated effectively with housekeeping, maintenance, and management to ensure smooth daily operations
• Ensured compliance with hotel policies, safety procedures, and confidentiality standards
• Assisted guests with local recommendations, directions, transportation, and concierge-style services
• Handled high-volume guest traffic while maintaining attention to detail and efficiency

• Demonstrated in-depth knowledge of car features, pricing, and financing options, resulting in increased sales and customer satisfaction
• Provided excellent customer service by building relationships with customers, addressing their concerns, and creating a positive buying experience
• Met or exceeded sales goals on a regular basis
• Worked well in a team environment, collaborating with other salespeople to improve overall sales performance

• Operated machining equipment safely with team of operators.
• Complied with company and OSHA safety rules and regulations.
• Set up and ran machinery to produce exceptional products for

industrial needs.

• Monitored machines during operation to detect sounds of

malfunction or excessive vibration and adjusted machines to

eliminate problems.

• Calibrated, tested, and adjusted machine settings or controls in

preparation for production operations.

• Assessed equipment after each production run and performed

preventive maintenance to keep machines running smoothly.

• Consulted with clients to determine tanning preferences to meet overall goal.
• Assisted clients with different options regarding products and services for each by asking questions.
• Conducted store inventory everyday.
• Answered an average of 10 calls per day by addressing customer inquiries, solving problems and providing new product information.

• Used time management and efficient cleaning methods to meet deadlines.
• Handled equipment, chemicals and materials properly and with caution.
• Emptied trashcans and transported waste to collection areas.
• Organized and used industrial cleaning products following strict

safety procedures.

• Worked alongside other cleaners to complete jobs in corporate

office buildings.

• Delivered quality customer service to address urgent needs and cleaning requests.

• Maintained speed of service for food orders while minimizing errors and complaints.
• Delivered correct food items to patients according to order documentation.
• Trained and mentored newly hired employees to explain process flow and safety procedures.
• Organized and replenished supplies at food stations to optimize

team performance.

• Sanitized tables and followed proper cleaning methods to avoid food borne illnesses