Martina Harris
Washington,USA
Summary
Detail-oriented Optician with over one year of optical retail experience. Skilled in patient interactions, eyewear selection, and maintaining HIPAA-compliant patient records. Experienced in frame adjustments and educating patients on contact lens care, committed to enhancing customer satisfaction.
Overview
13
13
years of professional experience
Work History
Sales Associate
Mattress Liquidators
Bloomington, US
12.2017 - Current
- Built and maintained strong relationships with customers, resulting in a high rate of repeat business and referrals
- Effectively communicated promotions, discounts, and special offers to customers at the point of sale
- Provided exceptional customer service, resolving inquiries and complaints promptly to ensure customer satisfaction
- Maintained a clean and organized work environment to enhance the shopping experience for customers
- Demonstrated product features and benefits to enhance customer understanding.
Hardlines Sales Associate
Bed Bath & Beyond Inc
Normal, US
05.2014 - 09.2016
- Provided exceptional customer service by assisting customers with product inquiries, locating items, and processing transactions
- Managed cash register operations, accurately handling cash transactions and providing correct change to customers
- Maintained clean, organized sales floor to enhance product visibility and ensure shelves were fully stocked
- Collaborated with team members to design visually appealing merchandise displays that increased customer engagement
- Participated in training programs to enhance product knowledge and stay up-to-date on the latest industry trends
Optician
Walmart Vision Center
Bloomington, US
06.2013 - 05.2014
- Guided customers in selecting eyewear that aligned with prescriptions, lifestyle needs, and fashion preferences, enhancing their satisfaction and confidence
- Provided personalized recommendations for lens materials, coatings, and frame styles to enhance comfort and functionality
- Performed precise frame adjustments, repairs, and fittings to ensure proper alignment and comfortable wear
- Instructed patients on contact lens insertion and removal techniques, care instructions, and hygiene practices to promote safe usage and eye health
- Maintained detailed patient records, including medical history and prescriptions, ensuring accuracy and accessibility using electronic health record systems (EHR)
- Ensured compliance with industry regulations regarding patient privacy (HIPAA) during all interactions and transactions
Education
High school diploma -
Bloomington High School
Bloomington, ILSkills
- Customer service excellence
- Effective communication
- Organizational skills
- Problem-solving
- Microsoft Office proficiency
- Patient record management
- EHR management
- Attention to detail
- Contact lens fitting
- Empathy in patient care
- Optical equipment operation
Timeline
Sales Associate
Mattress Liquidators
12.2017 - Current
Hardlines Sales Associate
Bed Bath & Beyond Inc
05.2014 - 09.2016
Optician
Walmart Vision Center
06.2013 - 05.2014
High school diploma -
Bloomington High School