MARTINE AGAMA
Aurora,Colorado
Summary
Dedicated professional with experience in customer service, cash handling, and sales, scheduling seeking a challenging and rewarding position with a career path that affords an opportunity for growth and advancement Dedicated professional eager to create and implement successful strategies to improve organizational efficiency. Adept at utilizing data analysis to provide insights into HR initiatives. Strong communication and interpersonal skills and committed to pursuing best practices related to employee development and retention.
Overview
9
9
years of professional experience
Work History
Staffing Coordinator
Colonial Oaks
Denver, CO
11.2019 - 01.2024
- Monitoring employee performance and preparing daily staffing reports
- Creating a work schedule, making sure to have enough staff as possible and Assisting with the new hiring process
- Recruiting, Training, retaining employees, and fire employees when necessary.
- Verified payroll, vacation and sick time hours to support accounting processes.
- Worked closely with other departments within the organization to address workforce planning needs effectively.
- Supported HR functions such as benefits administration and employee relations, enhancing overall organizational efficiency.
- Collaborated with hiring managers to understand specific position requirements and develop tailored recruitment strategies.
- Managed applicant tracking system (ATS) database by entering, updating and maintaining candidate contact details, resumes, and supporting documentation.
BankWork$ - Bank Career Training Program
Participant
Denver, CO
09.2019 - 11.2019
- Acquired working knowledge of federal banking regulation, terminology, products and services
- Developed relationship building, effective listening and decision-making techniques
- Demonstrated a desire to learn, dependability and a commitment to a career in the financial services industry.
Garden Plaza of Aurora
Concierge
Aurora, CO
01.2019 - 11.2019
- Demonstrates genuine hospitality while greeting and establishing rapport with guests
- Responding incoming calls and outgoing deliveries.
- Guide the guests,
- Maintained a clean and welcoming lobby area to create a positive first impression for guests.
- Addressed guest concerns promptly, resulting in increased customer satisfaction ratings.
- Maintained comprehensive records of guest preferences, ensuring personalized service and recognition during future visits.
- Provided exceptional customer service by anticipating and addressing guest needs proactively.
Customer Service Representative
Walmart
Denver, CO
12.2017 - 01.2019
- Mentored and trained new crew demonstrating strong leadership and communication skills.
- Maintained a neat and orderly workstation, organized and established ability to develop and follow a routine to increase.
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
Supervisor
Brookdale Assisted Living
Denver, CO
02.2015 - 12.2017
- Improved operations, decreased turn times, streamlined work processes, and improved resident care
- Developed short- and long-range goals, and monitored performance results
- Developed training programs, guided and trained staff on work procedures and operating instructions
- Evaluated moderately complex technology infrastructure issues, and provided evaluation to senior staff members and management.
Education
Skills
- Diversity and generational differences in the workplace
- Customer service, sales and teamwork
- Complete knowledge of accounting principles
- Critical thinking and problem-solving skills
- Knowledge of Excel
- Knowledge of word
- Emar system
- Staff Scheduling
- New Hire Onboarding
- Payroll Administration
- HR software proficiency
- Microsoft Office
- Human Resources Support
- Interpersonal skill
Timeline
Staffing Coordinator
Colonial Oaks
11.2019 - 01.2024
BankWork$ - Bank Career Training Program
Participant
09.2019 - 11.2019
Garden Plaza of Aurora
Concierge
01.2019 - 11.2019
Customer Service Representative
Walmart
12.2017 - 01.2019
Supervisor
Brookdale Assisted Living
02.2015 - 12.2017