Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
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Martine Divahe

Catonsville,MD

Summary

Dynamic VRT Associate with a proven track record at Amazon, enhancing customer satisfaction through innovative resolution strategies and exceptional service. Skilled in customer service and inventory management, I excel in time management and attention to detail, ensuring optimal operational efficiency and stakeholder engagement without exceeding a 55-word limit.

Overview

1
1
Certification

Work History

VRT Associate

Amazon
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
  • Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.

Education

Certification - Désigner

IWED The Institute of Wedding & Event Design
Florida City, FL
03.2022

Certification - Care Giver/CNA

Gandhi Institut
Baltimore, MD
06.2011

Skills

  • Customer Service
  • Time Management
  • Attention to Detail
  • Computer Skills

Accomplishments

.Donation

First year in Donations Department role 1 million Dollars worth of items.

Move to night shift with no supervision for one year.

Found several other Donate sites that were approved by Amazon to add to our our list of Company.

Trained others on Donate Process

.Developing & Achieving cross Training For all AAs In V-Rets For Main Process Path (Pick,Stow & all Pack Paths) To help with customers Demands.

Accomplished Donating over 1 million Worh of Goods To Charities & Wrote Statements for some FCs on how important and how much of an impact it is on giving back to the communities by Donating what shouldn’t be thrown away.



Amazon Invlvement

.TDR Trained

.Activities Commitee

.Gemba Broad

B.E.N


Problem Solver

Adjusting virtual and physical inventory

Processed damaged freight

Certification

Safety

Excell Word

Amazon Security

WADM Donations Container Curriculum

Hazmat

DOT Hazardous Waste

Languages

French/English
Native or Bilingual

Timeline

VRT Associate

Amazon

Certification - Désigner

IWED The Institute of Wedding & Event Design

Certification - Care Giver/CNA

Gandhi Institut
Martine Divahe