Curtis Blow
Leesburg,GA
Summary
Experienced Service Tech with over 19 years of experience in Home and Small Business and Commercial Security . Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits. Experience mentoring teammates, help to improve metrics in a leadership role. All this while performing my own task, as well as assisting managers to develop our teams skills.
Service-focused professional prepared to excel in customer support and service roles. Extensive background in managing customer interactions and resolving issues efficiently. Emphasizes team collaboration and adaptability, with essential skills in communication and problem-solving.
Efficient Virtual Service Specialist III with strong background in providing exceptional customer service and support. Leveraged problem-solving skills to enhance service delivery and improve customer satisfaction. Demonstrated expertise in conflict resolution and effective communication.
Overview
29
29
years of professional experience
Work History
VRT Specialists III
ADT Security
11.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Virtual Service Specialist III SWAT
ADT Security
05.2023 - 11.2023
- Improved customer satisfaction by addressing and resolving service-related issues promptly and professionally.
- Consistently met or exceeded performance metrics related to service quality, response time, and customer satisfaction scores.
- Evaluated systems according to predetermined checklist and noted issues.
- Achieved high levels of productivity by optimizing workload management methods and prioritizing tasks according to urgency.
Virtual Service Specialist II
ADT Security
09.2021 - 05.2023
- Provided primary customer support to internal and external customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer service orders promptly to increase customer satisfaction.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided CTS side car training
- Trainer for new hires , including external and internal.
- Provided testing for ADA bot testing group including beta testing and feedback.
- Advanced Alarm.com partner portal and Mobile tech access. Training new hires on application.
- Advanced MMB Access & training new hire to navigate
- Pulse admin portal training and access . Training new hires on application
- Met or exceeded all up selling requirements.
- CopaNet access and experience
- Aspect WFO ACCESS and experience
- Managed 32 -62 new hire employees in training group
Advanced Service Technician
ADT Security
01.2006 - 09.2021
- Followed all policies, regulations, dress codes and schedules.
- Transported Parts and Service to customer locations Daily.
- Contributed to team results in fast-paced Alarm Service environments.
- Increased customer satisfaction by resolving Burglary, Fire , Video and interactive automation issues.
- Maintained excellent attendance record, consistently arriving to work on time.
- Learned how to complete Service and Install with minimal supervision, contributing to successful Productivity .
- Trained new hire trainees, internal and external
- Demonstrated respect, friendliness and willingness to help wherever needed
- Learned and adapted quickly to new technology and software applications
- Delivered services to customer locations within specific timeframes
- Demonstrated high level of initiative and creativity while tackling difficult tasks
- Exercised leadership capabilities by successfully motivating and inspiring others
- Worked well in at team setting, providing support and guidance
- Used critical thinking to break down problems, evaluate solutions and make decisions
System Installer
The Soundworks Inc.
05.2000 - 12.2005
- Resolved 12 volt system , Surround Sound, Video and Security problems, improved operations and provided exceptional client support.
- Increased customer satisfaction by resolving Car Audio, Video , GPS Navigation or Security issues.
- Performed administrative duties, including Task Open and Close of business and Customer data entry / inventory sales records .
- Assisted Install Team with Car and home install/service responsibilities.
- Followed all policies, regulations, dress codes and schedules.
- Worked with All customers to understand needs and provide Specific or Custom Install /service.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Completed clerical tasks such as filing, copying and distributing invoices.
- Maintained excellent attendance record, consistently arriving to work on time.
- Acted as team leader in group projects, delegating tasks and providing feedback
- Demonstrated respect, friendliness and willingness to help wherever needed
- Delivered services to customer locations within specific timeframes
- Worked flexible hours across night, weekend and holiday shifts
Structural Steel Fabrication
Cives Steel Company
11.1998 - 10.2002
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Operated Forklift and Overhead Crane machines to safely move Steel and other materials.
- Learned how to complete Structural steel blueprint reading and Cutting Torch, welder and grinder operation with minimal supervision, contributing to successful Steel Fabrication.
Livestock Handler
Mc Nair Farms
01.1996 - 05.1999
- Rotated animals between grazing areas to provide enough access to food.
- Cleaned stalls, pens, and equipment using Pressure washers for optimal health of Breeding and Feeder Pigs.
- Maintained growth, feeding, production, and cost records for Swine livestock.
- Used tractors, trucks, trailers, forklifts and various attachments to transport animals, feed and supplies necessary for smooth and efficient farm operations.
- Observed animals and notified Manager of any signs of illness.
- Maintained condition of up to 300 head swine used to breed Feeder Pigs .
- Kept pens, stalls and farm equipment clean and sterilized to support animal wellbeing.
- Performed ph and environmental tests and samplings to evaluation of water quality and temperature.
- Assisted farmers with feeding and watering livestock, including cows, sheep, goats and pigs.
- Assisted in birth of new livestock including pulling calves and assisting with lambing.
- Maintained growth, feeding, production, and cost records for [Type] livestock
- Reduced stress on livestock during transportation through the use of low-stress handling techniques.
- Assisted in the training of new staff members, sharing knowledge of best practices in livestock handling.
Education
Some College (No Degree) - Bio Medical Electronic
SWGA Technical
Thomasville, GACertificate - Computer Networking And Telecommunications
Albany Technical College
Albany, GASkills
- Mobility Scheduling , Mastermind business, Sales and additional service contracts
- Microsoft Word , Excel , Access and PowerPoint
- Multiple Alarm system programming as well as Pulse and Command platform
- Video networking and remote access
- 33years 12/24 VDC experience
- AC/DC Circuitry wiring
- Alarmcom certified
- Training experience with new hires in groups of 32 -62
- ADA Bot testing group,
- Team lead assistance to MGR
Timeline
VRT Specialists III
ADT Security
11.2023 - Current
Virtual Service Specialist III SWAT
ADT Security
05.2023 - 11.2023
Virtual Service Specialist II
ADT Security
09.2021 - 05.2023
Advanced Service Technician
ADT Security
01.2006 - 09.2021
System Installer
The Soundworks Inc.
05.2000 - 12.2005
Structural Steel Fabrication
Cives Steel Company
11.1998 - 10.2002
Livestock Handler
Mc Nair Farms
01.1996 - 05.1999
Some College (No Degree) - Bio Medical Electronic
SWGA Technical
Certificate - Computer Networking And Telecommunications
Albany Technical College
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