MARTINE L. WILLIAMS
MEMPHIS
Summary
One who is great at resolving customer issues efficiently while maintaining high standards of accuracy and professionalism. Known for exceptional teamwork and ability to adapt to changing needs. Reliable and results-driven with focus on continuous improvement and on supporting business productivity goals all while ensuring high-quality customer service.
Overview
24
24
years of professional experience
Work History
Customer Returns Associate
Amazon
01.2024 - Current
- Demonstrated adaptability by cross-training in multiple job functions within the fulfillment center.
- To process customer returns and inspect the quality of the product.
- Auditor
- IOL Responder (Inventory Associate)
Care Coordinator
Carenet Healthcare
04.2023 - 10.2023
- To assist callers with nurse triage, benefit assistance, changing demographic to ensure benefits, change providers and locating facilities, and provide information needed to make sure that quality and care is given to ensure they get the most out of their insurance plans
Store Manager
Ace Cash Express
03.2022 - 12.2022
- To ensure that the store was ran properly under store guidelines and policies
- To assist every customer with the best customer service experience and to provide them with additional resources to make the visit even more pleasant
Medical Benefit Customer Service
Alorica (United Healthcare)
11.2021 - 03.2022
- To assist members with their concerns and provide them with the solutions to ensure they will remain eligible for their medical benefits
Unloader
Federal Express
04.2021 - 08.2021
- To unload the trucks as they enter the docks
Team Lead
Milwaukee Tools
07.2017 - 02.2021
- To ensure every order being processed is of great quality and quantity
- To assist and guide those whose who are in need of additional resources in order to perform their daily tasks
- To work along side others to show great leadership and team work
Picker/ Order Puller
Five Below
05.2016 - 04.2017
Inventory Control
Exel Logistics
07.2012 - 07.2013
- Auditor
- Researcher
- Damage Control
Quality Auditor/ Application Processor
Williams Sonoma/Simos Insource Staffing
10.2011 - 07.2012
- Inventory
- Auditor
- Application Processor
- Criminal Background Researcher
- E-Verifer
Infant Assistant Teacher
LaPetite Academy
10.2009 - 04.2011
- Composing Lesson Plans
- Stimulating Children
- Assisting Lead Teacher
- Provide Care
Sales Associate
Dillards, Inc.
08.2008 - 04.2009
- Merchandising
- Fitter
- Fitting Room Attendant
- Denim Specialist
- Fashion Consultant
Deputy Circuit Clerk
Sunflower County Courthouse
06.2001 - 08.2007
- Filing
- Receptionist
- Data Entry
- Criminal Fine Accountant
- Processor of Marriage License
- Mail Sorter
- Register of Votes
Education
High School Diploma - Innovative Technology Certificate, Honor Student
Ruleville Central High
Ruleville, MS05.2001
Some College Courses - Computer Science, Medical Office Assistant Training Certificate
MDCC
Moorhead, MS09.2002
Skills
- Organization
- Microsoft office
- Documentation
- Complaint handling
- Warehouse operations
- Teamwork and collaboration
- Product inspection
- Attention to detail
- Multitasking
- Reliability
- Customer service excellence
- Adaptability and flexibility
Timeline
Customer Returns Associate
Amazon
01.2024 - Current
Care Coordinator
Carenet Healthcare
04.2023 - 10.2023
Store Manager
Ace Cash Express
03.2022 - 12.2022
Medical Benefit Customer Service
Alorica (United Healthcare)
11.2021 - 03.2022
Unloader
Federal Express
04.2021 - 08.2021
Team Lead
Milwaukee Tools
07.2017 - 02.2021
Picker/ Order Puller
Five Below
05.2016 - 04.2017
Inventory Control
Exel Logistics
07.2012 - 07.2013
Quality Auditor/ Application Processor
Williams Sonoma/Simos Insource Staffing
10.2011 - 07.2012
Infant Assistant Teacher
LaPetite Academy
10.2009 - 04.2011
Sales Associate
Dillards, Inc.
08.2008 - 04.2009
Deputy Circuit Clerk
Sunflower County Courthouse
06.2001 - 08.2007
Some College Courses - Computer Science, Medical Office Assistant Training Certificate
MDCC
High School Diploma - Innovative Technology Certificate, Honor Student
Ruleville Central High
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