Martine Hirlene Pierre Louis
Tampa,FL
Summary
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment. Chief Physical Therapy Professional with proven expertise in developing and implementing effective treatment plans. Strong focus on team collaboration and delivering results. Flexible and reliable, adapting to changing needs seamlessly. Skilled in patient assessment, therapeutic exercise, and manual therapy techniques. Known for excellent communication, leadership, and problem-solving abilities. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
8
8
years of professional experience
Work History
Chief Physical Therapist
Asociacion Dominicana De Rehabilitacion
06.2019 - 06.2024
- Led development and implementation of individualized treatment plans for diverse patient populations.
- Supervised and mentored junior physical therapists, enhancing team performance and professional growth.
- Optimized staff productivity by conducting regular performance reviews, setting clear expectations, and providing ongoing mentorship.
- Streamlined clinic operations for increased efficiency, leading a team of multidisciplinary professionals.
- Facilitated interdisciplinary collaboration between physical therapists, occupational therapists, speech-language pathologists, and other medical professionals for comprehensive patient care.
- Evaluated new therapeutic equipment options based on clinical efficacy studies before introducing them into the practice.
- Improved patient satisfaction by providing tailored treatment plans and compassionate care to individuals of all ages.
- Developed and implemented strategic initiatives for growth, increasing the clinic's reputation within the community.
- Established strong relationships with referring physicians, facilitating seamless communication and collaboration in patient care.
- Managed caseloads effectively with prioritization skills, ensuring timely completion of documentation and treatment sessions for optimal patient care.
- Managed to work with 18 to 20 patients a day effectively.
Sales Associate
Haiti Commerce
Port-au-Prince, Haiti, HT
02.2018 - 02.2019
- Enhanced customer engagement through effective communication and product knowledge.
- Executed daily sales strategies to enhance customer engagement and drive store performance.
- Implemented inventory management techniques to optimize stock levels and reduce shrinkage.
- Maintained visual merchandising standards to create appealing shopping environments.
- Managed returns, exchanges and refunds in accordance with store policy.
- Collaborated with management on sales strategies to achieve store targets.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Developed promotional displays to drive product awareness and increase sales.
Administrative Office Manager
Polyclinique De La Ruelle Berne
04.2018 - 04.2019
- Managed daily office operations, ensuring smooth workflow and efficient communication among staff.
- Coordinated scheduling for medical appointments, optimizing patient flow and reducing wait times.
- Implemented electronic filing system, improving document retrieval efficiency by 30%.
- Assisted in budget tracking, maintaining accurate financial records and expense reports.
- Achieved higher levels of functional independence in patients through goal setting and focused interventions.
- Developed home exercise programs tailored specifically to individual needs that ensured continued progress beyond clinic visits.
- Led a team of physical therapists, ensuring high-quality care for all patients.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Developed strong rapport with patients through active listening and empathetic communication, fostering trust and encouraging ongoing engagement with healthcare services.
- Created a welcoming office environment by maintaining clean, organized spaces for staff use.
- Monitored inventory levels of office supplies, placing orders when necessary to prevent stock shortages.
Physical Therapy Volunteer
Universidad Catolica Santo Domingo
01.2016 - 04.2016
- Assisted physical therapists in implementing treatment plans for diverse patient populations.
- Educated patients on exercises and post-treatment care to enhance recovery outcomes.
- Maintained cleanliness and organization of therapy equipment and treatment areas.
- Documented patient progress and communicated updates to the therapy team effectively.
- Supported administrative tasks, including scheduling appointments and managing patient records.
- Collaborated with therapy staff to develop engaging rehabilitation programs for patients.
- Participated in training sessions to improve knowledge of therapeutic techniques and tools.
- Strengthened communication skills through daily interactions with patients, families, and healthcare team members while discussing treatment goals or progress updates.
- Collaborated with multidisciplinary healthcare teams to develop comprehensive care plans for optimal patient outcomes.
- Assisted in reducing patients'' pain levels through various therapeutic exercises and manual therapy techniques.
Education
Bachelor of Science - Dry Needling-Hypopressive
Universidad Camilo Jose Cela
Spain, Madrid04-2023
Certificate - Osteopathic Approach To The Lumbar Spine
Formacion Belga-Espanola De Osteopatia
Spain,Madrid09-2021
Bachelor of Science - Physical Therapy
Universidad Catolica Santo Domingo
Dominican Republic07-2017
Skills
- Customer service
- Teamwork and collaboration
- Problem-solving skills
- Multi-tasking strength
- Meeting management
- Data entry
- Schedule management
- Microsoft office
- Active listening
- Computer proficiency
- Functional mobility training
- Clinical documentation
- Pain management techniques
- Quality improvement
- Orthopedic rehabilitation
- Pediatric therapy
- Interdisciplinary collaboration
Languages
French
Native or Bilingual
Spanish
Full Professional
English
Full Professional
Timeline
Chief Physical Therapist
Asociacion Dominicana De Rehabilitacion
06.2019 - 06.2024
Administrative Office Manager
Polyclinique De La Ruelle Berne
04.2018 - 04.2019
Sales Associate
Haiti Commerce
02.2018 - 02.2019
Physical Therapy Volunteer
Universidad Catolica Santo Domingo
01.2016 - 04.2016
Bachelor of Science - Dry Needling-Hypopressive
Universidad Camilo Jose Cela
Certificate - Osteopathic Approach To The Lumbar Spine
Formacion Belga-Espanola De Osteopatia
Bachelor of Science - Physical Therapy
Universidad Catolica Santo Domingo