Martine "Marti" Erlam
Tucson,AZ
Summary
Dynamic and dedicated professional with extensive experience in client experience and customer service. Proven ability to build trusted relationships with clients through exceptional service and in-depth industry knowledge. Demonstrated expertise in understanding and addressing individual needs, ensuring the selection of optimal solutions to foster connections, and creating exceptional experiences for all clients. Adept at multitasking and managing complex schedules and projects, with a strong commitment to fostering successful outcomes. Excels in environments that require a high degree of empathy, organizational skills, and attention to detail.
Overview
4
4
years of professional experience
Work History
Guest Service Agent
AC Hotel Downtown Tucson
04.2024 - Current
- Assist guests with check in and check out processes
- Assist guests with requests and concerns
- Create amenities for guests celebrating special occasions
- Organize exciting arrival gifts for VIPs
- Resolved billing disputes promptly, maintaining professionalism and customer satisfaction throughout the process.
- Assisted corporations with the primary steps to having group blocks organized with sales department.
Marketing & Event Coordinator
The Property Partners
03.2023 - 04.2024
- Coordinated all social media, VIP gifting, marketing & team events
- Created personalized gifts for all VIPs and clients
- Calendar organization for self and managers
- Creating meeting agendas
- Coordinated all networking events
- Created long lasting professional relationships
- In-depth knowledge of the real estate and networking world
Guest Services Agent
Westward Look Resort
09.2022 - 03.2023
- Assisted with check ins and check outs
- Created, changed and deleted guest reservations
- Was attentive to each guests specific wants and needs
- Organized amenities
Coach
Rocky Mountain Diving Club
08.2020 - 05.2022
- Coached beginner, novice, and senior athletes
- Assisted with club organization
- Assisted with multiple athletes recruitment process to division 1 schools in the NCAA
- Mentored young athletes to achieve their dreams
Education
Bachelor of Arts - Communication with minor in French
The University of Arizona
04.2024
References
- Dwight Dumais, Head Diving Coach, University of Arizona, (805) 258-9099
- Scott Melde, Realtor, The Property Partners & We Buy Ugly Houses, (520) 240-3718
- Jann Nash, The Property Partners, (520) 270-9229
Languages
French
Professional Working
Timeline
Guest Service Agent
AC Hotel Downtown Tucson
04.2024 - Current
Marketing & Event Coordinator
The Property Partners
03.2023 - 04.2024
Guest Services Agent
Westward Look Resort
09.2022 - 03.2023
Coach
Rocky Mountain Diving Club
08.2020 - 05.2022
Bachelor of Arts - Communication with minor in French
The University of Arizona