Kevon Tyree Alexander
Miami Gardens,Florida
Summary
Experienced installation and repair technician with work history setting up, repairing and configuring telecommunications equipment. Talented at building relationships with customers and solving problems with little oversight. Excellent communication and planning skills. Competent Telecommunications Technician bringing Number years of experience installing voice, data and other systems. Expert at equipment configuration and troubleshooting. Well-organized and resourceful with superior work ethic. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
Dish Network Technician (DT2)
Dish Tv
Houston, TX
02.2022 - Current
- Increased customer retention with excellent communication skills, addressing concerns and answering questions regarding Dish Network services.
- Established trust with clients by maintaining professionalism in appearance and demeanor throughout all interactions.
- Reduced downtime between appointments by planning efficient travel routes based on daily schedules.
- Streamlined the installation process for customers by utilizing effective time management skills.
- Delivered thorough training to customers on how to use their new Dish Network equipment and navigate programming options.
- Installed wiring, cabling and networking hardware on customer premises.
- Demonstrated expertise in diagnosing hardware and software malfunctions, resulting in swift resolutions for customers.
- Exceeded company targets for completed installations while consistently receiving positive feedback from clients.
Assistant Manager/ Technician
B&C Floor Maintenance
Miami, Florida
05.2011 - Current
- Maintains floors of facility to ensure a clean and well-maintained environment
- Strips and waxes floors according to schedule
- Buff floors, clean rooms, common areas, halls and offices with carpeting
- Operate and maintain all floor cleaning/finishing equipment
- Perform proper techniques of floor care and preparation of areas to be cleaned.
Counselor
Boys and Girls Club of Broward County
Hollywood, Florida
06.2010 - 12.2010
- Organized various field trips that included chaperoning children to ensure safety
- Provided support and counseling for youth while assisting with a variety of academic subjects.
Education
Business Marketing
Broward College
Pembroke Pines, FL05.2019
Hialeah-Miami Lakes High School
01.2011
Skills
- Familiarity with modern warehousing practices and methods
- Ability to lift heavy objects
- Proficiency in inventory software, databases and systems
- Software Updates
- Wire Management
- Hardware diagnostics
- System diagnostics
- Multimeter usage
- Network Connectivity
- Satellite Alignment
- Equipment installation and repair
- Hardware Repair
Highschoolathletics
Hialeah Miami Lakes High School, 2009, 2011, Develop the ability and techniques to achieve goals on and off the field, Function as a valued team member while providing support to teammates both mentally and physically, Efficiently balance time while dedicating 20+ hours a week toward practice, training, and competition while excelling academically
Volunteer Experience
- Hopekids Festival, Miami, FL, 04/2013, Interacted with children with life-threatening illnesses and disorders and provided an enjoyable experience for the families, Instructed drills that allowed the children to learn basics techniques used in football
- Alliance for Aging, Miami, FL, 08/2012, Provided direct care support for elderly provided them with Nutritional needs and transportation support, Aided caregivers in equipment transportation and food disbursement
- Boys and Girls Club of Broward County, Hollywood, FL, 06/2010, 12/2010, Organized various field trips that included chaperoning children to ensure safety, Provided support and counseling for youth while assisting with a variety of academic subjects.
Timeline
Dish Network Technician (DT2)
Dish Tv
02.2022 - Current
Assistant Manager/ Technician
B&C Floor Maintenance
05.2011 - Current
Counselor
Boys and Girls Club of Broward County
06.2010 - 12.2010
Business Marketing
Broward College
Hialeah-Miami Lakes High School