Martinez Nathaniel
Oak Lawn,IL
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
4
4
years of professional experience
Work History
Chef
Sanctuary Cafe
Chicago, IL
01.2019 - 07.2019
- Supervised team members during meal service to ensure accuracy of orders.
- Adjusted seasonings of dishes according to customers' tastes.
- Inspected kitchen equipment for cleanliness and functionality prior to use.
- Developed creative ideas for special events or promotions involving food preparation or presentation.
- Stored foods correctly using correct storage containers and labelling systems.
- Kept up to date with current culinary trends, as well as health and safety regulations.
- Trained new chefs on proper cooking techniques and menu items.
- Checked quality of raw materials before use.
- Managed daily operations of the kitchen including scheduling shifts for staff.
- Maintained a clean work environment by adhering to sanitation policies and procedures.
Restaurant Floor Manager
Pearl's Place Restaurant
Chicago, IL
05.2017 - 06.2017
- Maintained a high level of customer service throughout the restaurant.
- Conducted regular training sessions for new employees on company policies and procedures.
- Supervised day-to-day activities of front-of-house staff including servers, bartenders, and bussers.
- Provided leadership and guidance to team members in order to achieve organizational objectives.
- Ensured compliance with health and safety regulations.
- Monitored cash handling procedures to ensure accuracy in all transactions.
- Resolved customer complaints promptly and courteously.
- Directed and coordinated the daily operations of the restaurant floor.
Team Lead/Restaurant Captain
Maggiano's Little Italy
Chicago, IL
10.2015 - 02.2017
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Conducted regular training sessions for new employees on company policies and procedures.
- Provided leadership and guidance to team members in order to achieve organizational objectives.
- Established relationships with vendors to secure competitive pricing deals on food items or other necessary supplies.
- Fostered an environment that encourages teamwork among staff members.
- Ensured compliance with health and safety regulations.
- Developed strategies to increase sales and improve profits.
- Resolved customer complaints promptly and courteously.
- Organized staff schedules to ensure adequate coverage during peak hours.
- Assigned tasks to staff members, monitored performance, and provided feedback.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Directed and coordinated restaurant activities to obtain optimum customer service and strong employee development.
Education
Food Handlers Certification -
ServSafe Food Handlers
Online08-2021
Culinary Arts - Cultural Studies
Inspiration Kitchens
Chicago, IL09-2018
Bachelor of Arts - Business Communications
Northern Illinois University
Dekalb, IL12-2010
Skills
- Program implementation
- Mentoring abilities
- Learning Management Systems
- Continuous professional development
- Detailed instruction
- De-Escalation Techniques
- Team Collaboration
- Multitasking
- Problem-Solving
Timeline
Chef
Sanctuary Cafe
01.2019 - 07.2019
Restaurant Floor Manager
Pearl's Place Restaurant
05.2017 - 06.2017
Team Lead/Restaurant Captain
Maggiano's Little Italy
10.2015 - 02.2017
Food Handlers Certification -
ServSafe Food Handlers
Culinary Arts - Cultural Studies
Inspiration Kitchens
Bachelor of Arts - Business Communications
Northern Illinois University
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