Martinique Ingram
Georgetown,TX
Summary
Conscientious and compassionate Human Resource Manager with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience, to take on new professional challenges. Possesses experience in supporting multi-faceted organizations and is highly adaptable and capable in analytical problem-solving, computer proficiency, and project management.
Overview
9
9
years of professional experience
Work History
Information Systems Manager
US Army
08.2021 - Current
- Applies cybersecurity best practices to information system standards, directives and guidance for personnel, monitoring compliance across organization
- Processed over 300 network user accounts enabling the organization’s users to maintain operations with minimal lag in productivity upon arrival to the unit
- Oversees the technical assistance and support to users for an organization consisting of over 300 employees
- Mentors 9 geographically dispersed IT departments through remote communication and visits; provides tactical/technical and other data related issues support
- Worked with teams to address performance, maintenance, and accountability issues with excel-based reporting and communication testing on key systems, which aided in identifying broken equipment; resulted in 30% increase on equipment turn-in for repairs.
Human Resources Manager
US Army
08.2017 - 08.2021
- Maintained company compliance with installation, US Army and Department of Defense Policies, in addition to established organizational standards
- Addressed issues in 208 offices across 10 Army installation buildings, which resulted in an Excellent rating in the Cyber Command Readiness Inspection
- Identified and implemented appropriate strategies to increase employee satisfaction and retention
- Designed an Evaluation and Awards Tracker utilizing MS Office Excel
- The implementation enhanced efficiency and effectiveness by 43% and provided clearer transparency
- Product was established as the standard within the organization
- Liaised between multiple business divisions to extend the company's influence and create opportunities for subordinate employees.
Network Operations Technician
US Army
09.2015 - 08.2016
- Installed cabling, wireless routers, and telephone systems for data communications networks
- Collaborated with networking personnel at providers and data centers to determine origination points for faults and recover from malfunctions
- Coordinated 10 commercial satellite access requests valued over $1.5 million, providing vital network access for senior management
- Directed cross-training for 15 team members on various communication terminals (GATR, SNAP, SWE-DISH), broadening the unit's capabilities for deployments and operations.
Information Systems Manager
US Army
08.2014 - 09.2015
- Played key role in the redesign of both Secure and Non-secure local area networks which greatly improved operational efficiencies for the Combat Operations Intelligence Center (COIC) by 35% and enhanced mission support across the Pacific region
- Maintained 100% accountability for $1 million in equipment during several multi-echelon exercises throughout the Pacific Region
- Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations
- Worked closely with management teams to plan, develop and execute technical strategies aligned to client's vision.
Education
Bachelor of Science - Information Technology Management
University of Maryland - Global Campus
Adelphi, MDAssociate of Applied Science - General Studies
Central Texas College
Killeen, TX05.2006
Skills
- Sharepoint
- Performance Assessment
- Legal Compliance
- Proficiency in Microsoft Office (Word, Excel, Power Point, Access, and Outlook)
- Project Management
- Workflow Coordination
- Inventory Management
- Disaster Recovery Planning
- System Performance
- Project Leadership
- User Support
- Department Management
- Employee Relations
Websites
Certifications
Security +, CompTia, September 2023
Timeline
Information Systems Manager
US Army
08.2021 - Current
Human Resources Manager
US Army
08.2017 - 08.2021
Network Operations Technician
US Army
09.2015 - 08.2016
Information Systems Manager
US Army
08.2014 - 09.2015
Bachelor of Science - Information Technology Management
University of Maryland - Global Campus
Associate of Applied Science - General Studies
Central Texas College
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