Martin Karl Conrad
Indianapolis
Summary
Warm and friendly individual helps customers in any situation. Enjoys working closely with team members to deliver positive guest experience. Experience as Front Desk Agent in busy and successful retail setting. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Service Desk Supervisor
The Home Depot
03.2024 - Current
- Implemented metrics-based performance evaluations for continuous improvement of the service desk team''s capabilities.
- Enhanced customer satisfaction rates by consistently providing exceptional support and timely resolutions to issues.
- Promoted a customer-centric approach among team members, emphasizing empathy, active listening, and effective problem-solving skills in all interactions with users.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Responded to customer inquiries and provided technical assistance over phone and in person.
Hardware and Lumber Supervisor
The Home Depot
04.2021 - 03.2024
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
Education
No Degree - Forestry Then Religious Studies
Purdue University
West Lafayette, INSkills
- Escalation Handling
- Customer Service
- Problem-solving skills
- Listening Skills
- Credit and cash payments
- Front Desk Management
- Guest Relations
- Inventory Oversight
Certification
- Power Equipment Licenses - Trainer
Languages
German
Elementary
Timeline
Service Desk Supervisor
The Home Depot
03.2024 - Current
Hardware and Lumber Supervisor
The Home Depot
04.2021 - 03.2024
No Degree - Forestry Then Religious Studies
Purdue University
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