Martin L. Tucker

• Provide daily personal care and assistance to clients, ensuring comfort and dignity.
• Develop individualized care plans tailored to client needs and preferences.
• Assist with medication management, promoting adherence to prescribed regimens.
• Monitor and documented clients' health status, reporting changes to healthcare professionals.
• Drive clients to medical appointments, church and shopping centers.

• Operated delivery vehicle safely and efficiently in various traffic conditions, to delivery Godfather's Pizza products in a timely way.
• Review each order to confirm completeness and accuracy.
• Loaded and unloaded packages carefully to prevent damage during transport.
• Followed established routes to ensure timely deliveries while adhering to schedule.
• Communicated with customers to confirm delivery details and address inquiries.

• Resolved technical issues for clients via phone, email, and chat support.
• Documented customer interactions in a dual monitor CRM system to ensure accurate follow-up.
• Trained new hires on troubleshooting protocols and customer service best practices.
• Collaborated with engineering team to escalate complex technical problems effectively.

I was the legal personal caregiver for my two elderly parents, both of whom suffered from dementia. I assisted them with the activities of daily living, such as personal care, medication reminders, household chores, bathing, companionship and emotional support.

Oversaw the implementation of new group life and health insurance policies.

Managed the implementation of new group policy cases, including verifying the accuracy of individual insurance applications, insured eligibility and benefit selections.

Verified the accuracy of group insured census lists.

Reviewed the contract language of group insurance policies for accuracy and completeness.

Communicated with independent group insurance agents regarding policy implementations.

• Life and Health insurance agent, licensed in 49 states. Worked in the Sales and Solutions call center to develop and maintain strong client relationships through effective communication and service delivery.
• Consistently exceeded monthly and annual sales goals by Analyzing client needs to provide tailored insurance solutions, ensuring comprehensive coverage.
• Provided a customer service point of contact by educating clients on policy options, enhancing understanding of benefits and terms.
• Was selected for the department's Peer Mentor program in which I assisted with new hire and recurring agent training.
• Honored as a top 10 sales performer in the department, out of over 100 licensed agents.
• Utilized a dual monitor PC computer system, and became well versed in Microsoft Windows, Word, Outlook and other common desktop productivity software.