Martinus Cross
Cross Signature Notary LLC
Plano,TX
1
Language
1
Certification
34
years of professional experience
Results-driven operations professional with over 20 years of experience in hospitality and management. Expertise in team leadership, policy enforcement, and operational issue resolution. Skilled in maintaining documentation and delivering high-quality service in fast-paced environments. Seeking Site Supervisor role with Allied Universal to enhance security operations, ensure access control compliance, and improve client satisfaction.
Work History
Owner
2 Months- Established Cross Signature Notary in August 2026.
- Executed oaths and affirmations.
- Executed notarial certificates with precision to uphold legal standards.
- Maintained custody and security of notary seal and journal to protect confidential information.
- Secured Texas surety bond insurance to protect notarial duties and responsibilities.
- Secured notary errors and omissions insurance for professional protection.
Front Desk Agent
9 Months- Checked guests in and out, delivering courteous and efficient customer service to enhance guest experience.
- Managed guest information, reservations, and daily hotel operations using HotelKey PMS for streamlined processes.
- Handled telephone reservations and addressed guest inquiries, ensuring clarity and satisfaction in reservation processes.
Instructional Assistant SPED and ISS
1 Year 2 Months- Collaborated with Special Education teacher to deliver tailored support for students with disabilities, enhancing their learning experience.
- Facilitated academic learning, daily living skills, and engagement in classroom activities for students, fostering independence and participation.
- Customized communication and support strategies to align with individual student needs, promoting effective learning and interaction.
General Manager
3 Months- Enhanced guest experience by ensuring satisfaction and memorable stays.
- Performed property walks to identify and address repair and housekeeping needs.
- Established payroll and inventory cost control methods to enhance overall budget management.
Assistant ISS
6 Months- Supervised students assigned to In-School Suspension while maintaining a safe, structured, and respectful learning environment.
- Supported students in completing academic assignments and maintaining focus during school hours.
- Addressed student concerns and challenging situations using patience, active listening, and conflict-resolution skills.
Security Officer
5 Months- Provided customer service to clients by carrying out safety and security procedures and site-specific policies.
- Managed incidents and critical situations calmly, utilizing problem-solving skills to ensure safety and order
- Performed regular and random patrols of business premises and perimeters, adapting to varying environments and conditions across client sites
Security Officer
3 Months- Delivered customer service by executing safety protocols, site-specific policies, and emergency response activities.
- Managed incidents and critical situations calmly, employing problem-solving techniques to ensure safety and security
- Executed regular and random patrols of business and perimeter, adapting to varying client site environments and conditions
Assistant ISS
1 Year- Supervised students assigned to In-School Suspension while maintaining a safe, structured, and respectful learning environment.
- Facilitated student completion of academic assignments and maintained focus during school day.
- Applied patience, active listening, and conflict-resolution skills to effectively resolve student concerns and challenging situations.
PCI Computer Tech Rep
5 Months- Entered customer details into database to ensure accurate record-keeping
- Provided technical and problem management support to customers via telephone and instant chat
- Managed high volume of customer inquiries through various communication channels.
General Manager
2 Years 1 Month- Achieved promotion to general manager in March 2020 to lead team.
- Experienced temporary furlough in July 2020 as a result of the COVID-19 pandemic.
- Facilitated training sessions for five employees to enhance night audit skills.
- Achieved promotion to sales manager in May 2019 to lead sales initiatives.
Front Desk/Night Auditor
1 Year 4 Months- Performed night auditing duties at Sleep Inn while off from my primary job, leading to a promotion to Sales Manager.
- Reconciled nightly folios and balanced cash drawer, credit card, and payment postings for accurate audit reports.
- Processed guest check-ins, check-outs, and reservation changes using property management system with accuracy.
- Resolved billing discrepancies, posting errors, and account questions while maintaining professional guest service.
Shift Supervisor
1 Year 4 Months- Promoted to PM Shift Supervisor in May 2016
- Supervised 6 team members during afternoon/evening shift, ensuring smooth operations and effective task delegation.
- Managed team duties to maintain workflow efficiency.
Night Auditor
2 Years 10 Months- Provided guidance on nearby services, attractions, and events to enhance visitor experience.
- Reconciled nightly guest folios, payments, and cash drawers to ensure accurate accounting records.
- Prepared audit reports summarizing revenue, occupancy, and transaction discrepancies for management review.
- Verified room charges, adjustments, and tax postings across property management system.
Director of Sales
2 Years 10 Months- Secured $8,000 in new revenue as Sales Manager, contributing to overall sales growth.
- Recovered $5,000 in lost revenue from AR accounts, enhancing financial stability.
- Trained and coached front desk and night audit personnel to improve service delivery.
- Completed Stay REAL training with IHG to improve guest interaction techniques.
- Completed Safety and Security Fundamentals training with IHG to understand emergency protocols.
Operations Manager/Director of Sales
2 Years 5 Months- Delivered consistently positive and memorable guest experiences through proactive service initiatives.
- Conducted curb-to-room property walks to identify and address repairs and housekeeping needs, enhancing overall guest satisfaction.
- Ensured a consistently positive and memorable guest experience.
- Developed and maintained partnerships with vendors to enhance service delivery.
Calvary Scout
4 Years 11 Months- Defended Constitution of the United States and state of Texas, ensuring adherence to legal principles.
- Achieved an honorable discharge upon completion of service.
- Conducted reconnaissance and surveillance to collect battlefield intelligence for commanders
- Navigated varied terrain using maps, compasses, and GPS equipment for route planning
- Reported enemy movements, activity, and terrain observations through secure communications systems
Calvary Scout
7 Years 10 Months- Defended Constitution of United States, ensuring protection of democratic values and rights.
- Fulfilled service obligations and received honorable discharge
- Conducted reconnaissance patrols to gather battlefield intelligence and report enemy movement.
- Operated advanced communications equipment to transmit situational updates and mission-critical information.
- Identified terrain, routes, and tactical obstacles to support unit maneuver planning.
Education
Diploma - General Studies
Bachelor of Arts - Business Management
- Undergraduate degree
- Remote
- Anticipated Graduation date: 2028.
Skills
Hotel experience
Front desk
Customer service
Guest relations
Problem-solving
Business Fundamentals
Digital operations
Tech skills
Computer operation
Property restoration
Career development
Communication
Certification
Driver's License
Languages
English
Timeline
Owner
Cross Signature Notary LLC
08.2026 - CurrentRead More
Front Desk Agent
Holiday Inn Express and Suites
10.2025 - 07.2026Read More
Instructional Assistant SPED and ISS
Plano ISD
08.2024 - 10.2025Read More
General Manager
Staybridge Suites-Denton
04.2024 - 07.2024Read More
Assistant ISS
Frankford Middle School
08.2023 - 02.2024Read More
Security Officer
Allied Universal Security
02.2023 - 07.2023Read More
Security Officer
Kimpton Hotels & Restaurants
11.2022 - 02.2023Read More
Assistant ISS
Schimelpfenig Middle School
11.2021 - 11.2022Read More
PCI Computer Tech Rep
Aperia
05.2021 - 10.2021Read More
General Manager
Sleep Inn Dallas Love Field
06.2018 - 07.2020Read More
Front Desk/Night Auditor
Holiday Inn Express DCMC
05.2017 - 09.2018Read More
Shift Supervisor
Crowne Plaza Dallas Market Center
05.2015 - 09.2016Read More
Night Auditor
Holiday Inn Express & Suites
04.2012 - 02.2015Read More
Director of Sales
Holiday Inn Express & Suites
06.2009 - 04.2012Read More
Operations Manager/Director of Sales
Stonebridge Hotel and Suites
01.2007 - 06.2009Read More
Calvary Scout
National Guard of the United States
03.2000 - 02.2005Read More
Calvary Scout
U.S. Army
05.1992 - 03.2000Read More
Sherman High School
Diploma from General Studies
Read More
Maryland Global Campus
Bachelor of Arts from Business Management
Read More
Additional information
Received my Ministerial License from Full Gospel Holy Temple in July of 2025.
Personal Information
- Driving License: Driver's License
- Work Permit: Authorized to work in the US for any employer