MarTriana Barnett
Mounds,Illinois
Summary
Dynamic professional with a proven track record in customer service and animal care, honed at Wright Way Rescue and other notable organizations. Excels in sales techniques and effective communication, significantly enhancing client satisfaction and engagement. Demonstrates a strong ability to manage time efficiently and handle complaints with empathy and resolution-focused strategies.
Overview
3
3
years of professional experience
Work History
Salesperson
Journeys Kidz
Cape Girardeau, MO
08.2022 - 10.2024
- Assisted customers in selecting appropriate products or services for their needs.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Prepared and delivered appropriate presentations on products and services.
- Placed orders and answered customer questions in-person, through email, and over phone to maximize customer service.
- Replenished and arranged items to maintain appearance.
- Greeted and assisted customers to foster positive experiences.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Veterinary Assistant
Wright Way Rescue
Murphysboro, IL
07.2024 - 09.2024
- Administered immunizations and treatments following veterinarian instructions.
- Reviewed pet records from daily visits and appointments, entering important data into system.
- Assisted doctors and technicians by soothing upset or frightened animals.
- Recorded patient food and water intake and output levels on a daily basis.
- Performed laboratory tests, x-rays and other diagnostic tests to check animal health.
- Handled and restrained animals following safety requirements and procedures.
- Restrained animals during examination or treatment procedures using appropriate techniques according to species size and temperament.
- Administered vaccinations, medications and treatments as prescribed by the veterinarian.
- Obtained information and history from clients to maintain medical charts.
- Restrained and stabilized animals during examination and treatment to prevent injuries.
- Supported euthanasia procedures and disposal following regulations and owner preferences.
- Fed and watered animals in care, following special diets and regular medication administration schedules.
- Dispensed medications orally or topically as directed by veterinarian.
- Examined animals for behavioral changes or clinical symptoms indicating illness or injury.
- Scrubbed, counted and packed surgical instruments and drapes for autoclave sterilization.
- Assisted veterinarians in examining animals.
- Gathered specimens such as urine, blood and fecal samples for laboratory analysis.
- Observed patients' conditions post-treatment or surgery to ensure healing process was progressing well.
- Assisted in surgery preparation by setting up instruments, supplies and equipment prior to procedure start time.
- Sterilized and maintained veterinary care instruments and equipment.
- Administered injections, immunizations, prescribed medications, and intravenous fluids as instructed by veterinarian.
Student Worker
Shawnee Community College
Ullin, IL
07.2023 - 05.2024
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Followed instructions from management to complete tasks according to exact specifications.
- Answered office phone to direct inquiries to appropriate individuals.
- Provided technical support and instructional assistance to help students succeed.
- Organized student records and data in an efficient manner.
- Straightened chairs, swept debris and cleaned tables to maintain clean and organized work area.
- Assisted in organizing and maintaining office files and records.
- Maintained student database system by inputting and updating information accurately.
Cashier
Walmart
Anna, IL
10.2021 - 07.2022
- Built and maintained productive relationships with employees.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Processed sales transactions to prevent long customer wait times.
- Checked personal identifications during alcohol and tobacco sales.
- Performed other duties as assigned by management.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Worked closely with front-end staff to assist customers.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
Education
High School Diploma -
Meridian High School
Mounds, IL05-2024
Vet Assistant -
International Career Instutite
Vet Assistant State Certification -
Animal Behavior College
Skills
- Animal care
- Sales techniques
- Customer service
- Communication skills
- Time management
- Complaint handling
- Medical record management
- Animal handling
- Laboratory testing
- Surgical assistance
- Animal restraint
- Veterinary terminology
- Continuing education
- Anesthesia monitoring
- Vaccine administration
- Animal behavior
- Animal nutrition
- Medication administration
- Patient recordkeeping
- Active listening
- Customer care
Timeline
Veterinary Assistant
Wright Way Rescue
07.2024 - 09.2024
Student Worker
Shawnee Community College
07.2023 - 05.2024
Salesperson
Journeys Kidz
08.2022 - 10.2024
Cashier
Walmart
10.2021 - 07.2022
High School Diploma -
Meridian High School
Vet Assistant -
International Career Instutite
Vet Assistant State Certification -
Animal Behavior College
Similar Profiles
Kayla FoxKayla Fox
Sales Associate at Journeys KidzSales Associate at Journeys Kidz
Sara GarciaSara Garcia
Retail Worker at Journeys KidzRetail Worker at Journeys Kidz
Garrett CookGarrett Cook
Sales Lead at Journeys KidzSales Lead at Journeys Kidz