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Martuan Cotton
Work Preference
Summary
To succeed in a stimulating and challenging environment that will provide me with advancement opportunities. Possessing over 15 years combined experience in airline ramp experience, customer service, hospitality and security.
Overview
1
1
Certification
22
22
years of professional experience
Work History
Security Guard
Force Protection Agency/Miro Security - Wally's Wine & Spirits
Beverly Hills, CA
10.2022 - Current
- Ensuring the safety of all dining guests
- Deescalating all guests incidents in a timely and professional manner
- Reporting all disorderly conducts to upper management along with my local police department.
Armed Security Guard
Global 360 Protective Services
Los Angeles, CA
02.2022 - 10.2022
- Actively patrol assigned area to prevent crimes such as destruction of property, loitering, illegal entry, vandalism and protection of all surrounding facilities.
Hospitality Associate
Block By Block
Beverly Hills, CA
09.2019 - 10.2022
- Actively acknowledge pedestrians with friendly greeting or identify visitors in order to provide directions, information, city information or recommendations.
- Firmly and courteously request compliance to persons violating low level quality of life crimes, such as aggressive panhandling, non-aggressive panhandling, loitering, disruptive behavior, etc.
- Maintain a positive, professional environment in full compliance with applicable laws, regulations, policies, procedures and overall Block by Block standards of expected professionalism.
Dock Worker
FedEx Freight
Gardena, CA
06.2015 - 11.2020
- Perform freight handling using appropriate motorized and manual equipment.
- Verify freight description matches documentation using electronic or manual systems.
- Securing freight inside trailers using pallets, straps and rope.
- Verify and complete required documentation and reports.
- Assist customers with freight and freight documentation.
Sales Associate
Staples, Inc.
Los Angeles, CA
02.2014 - 07.2019
- Registry operator; processing customer merchandise purchases.
- Meeting monthly sales goals.
- Implement Staples inventory management systems including POS and various cashiering functions.
- Execute and assisting new employees in the education and implementation
- Described merchandise and explained use, operation and care.
International Service Agent
DHL Express
Los Angeles, CA
10.2004 - 10.2013
- Sorting, packing, loading and unloading specialized airline containers.
- Ensures all delivery material is prepared for shipments.
- Operates RF scanner to scan shipments into appropriate containers and bay locations.
- Verify shipment documents for freighter and passenger flights.
- Aircraft and ramp operations driving tugs, belt loaders and other equipment which assists in loading freighter aircraft.
Education
Theatre Arts (BA) -
California State University, Long Beach
01.2008
General Education/College Transferrable (AA Liberal Arts) -
West Los Angeles College
01.2004
Skills
- Customer engagement
- Conflict resolution
- Regulations compliance
- Effective communication
- Team collaboration
- Situational awareness
- De-escalation techniques
- Product knowledge
- Reporting documentation
- Safety compliance
- Training and development
- Time management
Certification
- Guard Card, 09/01/21, 09/01/27, Registration to work as a security guard
- Forklift Certification
- Real Estate License
- Driver's License
Additional Information
Authorized to work in the US for any employer
Languages
English
Awards
DHL Express Safety Award, 04/01/12, An award given to employees that perform various work assignments and tasks safely for consecutive months or years without sustaining any work related injuries.
Timeline
Security Guard
Force Protection Agency/Miro Security - Wally's Wine & Spirits
10.2022 - Current
Armed Security Guard
Global 360 Protective Services
02.2022 - 10.2022
Hospitality Associate
Block By Block
09.2019 - 10.2022
Dock Worker
FedEx Freight
06.2015 - 11.2020
Sales Associate
Staples, Inc.
02.2014 - 07.2019
International Service Agent
DHL Express
10.2004 - 10.2013
General Education/College Transferrable (AA Liberal Arts) -
West Los Angeles College
Theatre Arts (BA) -
California State University, Long Beach