Marty Carothers
Seattle,WA
Summary
Results-oriented General Manager with 25 years of sales and customer service experience. Implemented strategic approaches that enhanced profitability and sales, while fostering a culture of high performance in operations and customer care. Motivated and developed team members to excel in competitive environments.
Overview
18
18
years of professional experience
Work History
General Manager
The North Face Inc.
Seattle, WA
12.2025 - 08.2026
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Directed daily operations to ensure efficient store management and customer satisfaction.
- Implemented strategic initiatives to enhance brand visibility and market presence.
- Oversaw staff recruitment, training, and development to build a skilled team.
- Ensured compliance with company policies and industry regulations across all operations.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
General Manager
The Container Store
Seattle, WA
11.2023 - 12.2025
- Implemented strategic initiatives to enhance brand visibility and market presence.
- Oversaw staff recruitment, training, and development to build a skilled team.
- Directed daily operations to ensure efficient store management and customer satisfaction.
- Established and maintained strong relationships with clients to foster collaboration.
- Delegated work to staff, setting priorities and goals.
- Assigned tasks to staff according to their strengths to improve efficiency.
General Manager
Petco Animal Supplies Stores Inc.
Seattle, WA
08.2020 - 11.2023
- Implemented strategic initiatives to enhance brand visibility and market presence.
- Oversaw staff recruitment, training, and development to build a skilled team.
- Directed daily operations to ensure efficient store management and customer satisfaction.
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
General Manager
Clark’s shoes
Austin, Tx
08.2016 - 07.2020
- Implemented strategic initiatives to enhance brand visibility and market presence.
- Oversaw staff recruitment, training, and development to build a skilled team.
- Directed daily operations to ensure efficient store management and customer satisfaction.
- Collaborated with marketing teams to create promotional campaigns for new products.
- Ensured compliance with company policies and industry regulations across all operations.
- Established and maintained effective communication with staff members to ensure efficient operations.
Senior Sales Representative
Nordstrom
Austin, USA
10.2011 - 08.2016
- Currently Senior Sales in handbags for Barton Creek Nordstrom
- Maintained visual upkeep and merchandising within the department.
- Promoted to Designer Handbag department where I oversaw the Gucci boutique
- Focused on high end brand sales of Marc Jacobs, Kate Spade and Michael Kors
- Providing excellent Nordstrom customer experience training to new associates
- Created visual displays that generated customer interest.
- Managed inventory control to ensure profitability of the boutique
- Oversaw merchandising displays and standards within the department.
- Trained new associates on customer service expectations.
- Emphasized high-end brand sales to enhance customer experience. of Marc Jacobs, Kate Spade and Michael Kors
Store Manager
Apple, Inc
Seattle, USA
10.2008 - 10.2011
- Supervised store with $25 million in annual revenue, ensuring operational efficiency and customer satisfaction.
- Planned and organized hiring events, successfully interviewing and hiring over 150 new employees for Seattle market.
- Led the CORE new hire training sessions at various locales for employees in the Seattle market.
- Facilitated Apple training sessions to enhance employee skills and knowledge.
- Coached, mentored, and provided daily feedback to employees, fostering a culture of continuous improvement.
- Merchandised and organized store visual displays per company directive
Education
Diploma - General studies
Aldine Contemporary Education Center
Houston, TXSkills
- Customer Relationship Management
- Sales Management
- Customer service management
- Operations management
- Strategic planning
- Staff recruitment
- Hiring
- Interviewing
- Training and coaching
- Team leadership
- Leadership development
- Effective communication
- Verbal and written communication
- Problem solving
- Relationship building
- Performance evaluations
- Performance evaluations
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
General Manager
The North Face Inc.
12.2025 - 08.2026
General Manager
The Container Store
11.2023 - 12.2025
General Manager
Petco Animal Supplies Stores Inc.
08.2020 - 11.2023
General Manager
Clark’s shoes
08.2016 - 07.2020
Senior Sales Representative
Nordstrom
10.2011 - 08.2016
Store Manager
Apple, Inc
10.2008 - 10.2011
Diploma - General studies
Aldine Contemporary Education Center