Marty Franklin
Peer Recovery Support Specialist
Sparks,NV
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Press Operator
Alsco
Reno, NV
02.2022 - Current
- I currently operate the Press at Alsco.
Customer Service Representative
Jacksons Food Stores
Reno, NV
08.2021 - 01.2022
- Handling of money, cashier duties, stocking shelves, end of day reports, general customer service needs
- Assisted customers in person
- Explained products and benefits
- Inventoried stock
- Operated the cash drawer
- Confirmed payments, refunds, etc.
Customer Service Representative
Night Dancer Supplies, LLC
Augusta, WI
08.2009 - 07.2015
- Provided assistance to clients
- Answered phone and assisted customers with changes
- Created customer appointments
- Scheduled reservations for customers
- Maintained up-to-date knowledge of customer accounts
- Explained products and benefits
- Assisted customers in person
- Inventoried stock
- Operated the cash drawer
- Confirmed payments, refunds, etc
- Resolved payment and order disputes
Owner/Operator
M&M AUTOMOTIVE
Eau Claire, WI
05.1994 - 08.2009
- Answering multi-phone lines, setting appointments, handling cash, filing and basic customer service and office duties.
Education
State Certificate in Community Health Worker - undefined
UNR
State Certification in Peer Recovery Support Services - undefined
CASAT/UNR
Associate's degree - American Sign Language
De Kalb High School
High school diploma - General Studies
Chippewa Valley Technical College
Skills
- Customer Service
- Sales
- Microsoft Office
- Cashiering
- Stocking
- Microsoft Word
- Organizational Skills
- Administrative Experience
- Front Desk
- Multi-line Phone Systems
- Filing
- Leadership
- Retail Sales
- Communication skills (10 years)
- Office experience
- American Sign Language
- Typing
- English
- Phone Etiquette
- Clerical Experience
- 10 Key Data Entry
- Computer Skills
- Addiction counseling
- Languages
- American Sign Language - Fluent
- Certifications and Licenses
Additional Information
- Authorized to work in the US for any employer
Certification
- Peer Recovery Support Specialist, CASAT - May 2022
- Community Health Worker, UNR - June 2022
Timeline
Press Operator
Alsco
02.2022 - Current
Customer Service Representative
Jacksons Food Stores
08.2021 - 01.2022
Customer Service Representative
Night Dancer Supplies, LLC
08.2009 - 07.2015
Owner/Operator
M&M AUTOMOTIVE
05.1994 - 08.2009
State Certificate in Community Health Worker - undefined
UNR
State Certification in Peer Recovery Support Services - undefined
CASAT/UNR
Associate's degree - American Sign Language
De Kalb High School
High school diploma - General Studies
Chippewa Valley Technical College
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