Marty Gibson
Colorado Springs,CO
Summary
Team-oriented professional prepared to take on leadership responsibilities with focus on driving results and fostering collaboration. Proven success in managing teams, overseeing project execution, and adapting to dynamic work environments. Known for reliability, flexibility, and strong organizational skills, ensuring seamless team operations and achievement of goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Audit Team Lead
Maverik, INC
04.2025 - Current
- Driving to each store every day to ensure audits are done on schedule.
- Ensuring all data entered is accurate, including money reserve counts, before sending off the report data.
- Communicating with stores on scheduling for audits, ensuring each store team is prepared for audit.
- Leading team in achieving operational goals through effective delegation and process optimization.
- Mentoring staff to enhance skills and improve overall team performance.
- Developing and maintaining standard operating procedures for improved efficiency.
Cog Railway Ticketer
Broadmoor and Pikes Peak Cog Railway
02.2025 - 04.2025
- Processed ticket transactions efficiently at point of sale.
- Provided exceptional customer service, resolving inquiries and enhancing visitor experience.
- Coordinated with team members to ensure smooth operations during peak seasons and events.
- Resolved customer issues promptly, resulting in increased loyalty and repeat business.
- Streamlined ticket booking processes for improved efficiency and reduced wait times.
Quality Control Specialist
Goodwill of Colorado
03.2023 - 02.2025
- Led quality assurance initiatives to enhance product consistency across various departments.
- Developed and implemented inspection protocols, ensuring compliance with industry standards.
- Trained and mentored junior staff on quality control procedures and best practices.
- Analyzed product defects, identifying root causes to drive process improvements.
- Maintained detailed records of inspections and audits for regulatory compliance documentation.
- Participated in external audits as a subject matter expert, showcasing organizational commitment to excellence in quality management systems implementation.
- Created and maintained several databases to track statistical data.
Personal Shopper
Target
11.2021 - 01.2023
- Analyzed customer preferences to curate personalized shopping experiences.
- Collaborated with team members to enhance product placement efficiency.
- Maintained accurate inventory levels through regular stock assessments.
- Trained new staff on best practices for customer engagement and product knowledge.
- Implemented process improvements that streamlined shopping experience and reduced wait times.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Tracked substitutions and informed customers of changes.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
Education
Bachelor of Science - Fine Arts and Film
Oklahoma City University
Oklahoma City, OK06-2020
Skills
- Attention to detail
- Conflict resolution
- Customer focus
- Coaching and mentoring
- Schedule management
- Quality control
- Performance monitoring
- Loss prevention
- Problem-solving
- Teamwork and collaboration
- Cash handling
- Computer skills
Certification
- Food Handler's License - 2025 - Current
Languages
English
Native or Bilingual
Spanish
Elementary
Timeline
Audit Team Lead
Maverik, INC
04.2025 - Current
Cog Railway Ticketer
Broadmoor and Pikes Peak Cog Railway
02.2025 - 04.2025
Quality Control Specialist
Goodwill of Colorado
03.2023 - 02.2025
Personal Shopper
Target
11.2021 - 01.2023
Bachelor of Science - Fine Arts and Film
Oklahoma City University