Marty Harris
Austin,TX
Summary
To obtain a challenging position in an environment that will allow for personal growth and career advancement. In combination with any new and relevant skills development are key.
Overview
17
17
years of professional experience
Work History
Practice Administrator
Animal Hospital of Punxsutawney
Punxsutawney, PA
01.2022 - 01.2024
- Oversaw the daily operation.
- Implemented new Software program.
- Supervised team of 10 office personnel.
Owner Operator
Harris & Co. Salon
Waynesboro, VA
01.2017 - 01.2022
- Licensed Hair Replacement Specialist
- Managed a staff of 7
- Set appointments and kept schedules updated
- Handled incoming and outgoing calls along with emails.
- Managed daily operations to ensure efficient service delivery and client satisfaction.
- Developed and implemented marketing strategies to enhance brand visibility and attract new clients.
- Oversaw staff training and development to maintain high standards of service excellence.
- Analyzed client feedback to identify improvement areas and enhance service offerings.
- Maintained inventory management systems to optimize supply levels and reduce costs.
- Established strong vendor relationships to secure quality products at competitive prices.
- Led financial planning efforts, including budgeting and forecasting, to ensure profitability.
Licensed Stylist and Hair Replacement Technician
Bristles Hair Design and Day Spa
Charlottesville, VA
01.2016 - 01.2017
- Worked with new clients to find the pest options for their need bot esthetically and financially .
- Ordered supplies to keep appointments flowing smoothly
- Addressed concerns and managed expectations for services .
- Developed personalized styling techniques to enhance client satisfaction and loyalty.
- Executed hair color applications using advanced techniques, ensuring vibrant results.
- Mentored junior stylists on current trends and best practices in hair design.
- Streamlined appointment scheduling processes, improving operational efficiency within the salon.
- Collaborated with team members to create innovative styling packages for seasonal promotions.
- Conducted thorough consultations to assess client needs and recommend suitable styles.
- Led training sessions for staff on customer service excellence and salon standards.
- Developed strong relationships with clients, leading to increased repeat business and referrals.
- Contributed to a positive work environment by supporting team members and assisting with tasks as necessary.
- Provided excellent customer service by attentively listening to client needs and addressing concerns promptly.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Boosted sales through effective upselling of complementary clothing items and accessories.
Licensed Replacement Technician / Stylist
Alternative Hair Solutions
Charlottesville, VA
01.2013 - 01.2015
- VA Licensed and Compliant
- Current on all modern styles and trends
- Managed the daily ordering and stocking of products
- Answered phones and set appointments
- Reconciliation of daily business and preparation of bank deposits
- Cut wasteful product lines in an effort to increase revenue
Call Center and Events Manager
Relax and Rejuvenate
Charlottesville, VA
01.2010 - 01.2013
- Multitask and manage busy phones and appointment scheduling.
- Oversee the daily operations of 4 spas and Therapists needs.
- Solved scheduling issues.
- Inventory control.
- Serviced corporate clients for all health fair needs.
General Manager
Bristles Hair Design and Day Spa
Charlottesville, VA
05.2007 - 2010
- Verify customer’s appointments.
- Managed a staff of 25 very busy stylists
- Multitask and manage busy phones and appointment scheduling.
- Customers follow up to ensure proper services have been performed.
- Explain the many services that are offered, and special promotions Checked clients out taking cash, check and credit card payment.
- Supervise the overall cleanliness and any maintenance needs.
- Solved problems that arose due to staffing needs and requests diplomatically.
- Checked clients out taking cash, check and credit card payment.
- Supervise the overall cleanliness and any maintenance needs.
- Solved problems that arose due to staffing needs and requests diplomatically.
- Directed daily operations to enhance service delivery and customer satisfaction.
- Implemented strategic marketing initiatives to increase brand visibility and client retention.
- Streamlined inventory management processes, reducing costs while maintaining quality standards.
- Developed staff training programs to improve team performance and service excellence.
Education
Associate of Science - Business Administration
James Madisoison University
Harrisonburg, VA06.1992
Skills
- Strong computer skill, which include Microsoft Word, Outlook, Citrix and leprecon
- Experience with multi-line telephones and strong customer service skills
- Have experience with multiple POS systems
- Worked with many payment processing companies
Timeline
Practice Administrator
Animal Hospital of Punxsutawney
01.2022 - 01.2024
Owner Operator
Harris & Co. Salon
01.2017 - 01.2022
Licensed Stylist and Hair Replacement Technician
Bristles Hair Design and Day Spa
01.2016 - 01.2017
Licensed Replacement Technician / Stylist
Alternative Hair Solutions
01.2013 - 01.2015
Call Center and Events Manager
Relax and Rejuvenate
01.2010 - 01.2013
General Manager
Bristles Hair Design and Day Spa
05.2007 - 2010
Associate of Science - Business Administration
James Madisoison University