Marty Poston

Dedicated and knowledgeable individual with vast experience providing exceptional customer service to a wide variety of clients. Proven ability to quickly assess customer needs and provide appropriate solutions. Skilled in resolving customer issues, managing customer relations, and providing detailed product knowledge. Committed to streamlining processes to improve customer service efficiency and satisfaction.

• Automotive Service Writer, Created repair orders based on customer needs and concerns, dispatching orders to proper technicians. Developed and maintained positive relationships with customers by providing timely, accurate information and solutions to their inquiries or problems. Verified warranty and service contract coverage by examining records and papers and explaining provisions and exclusions. Developed estimates by determining prices and charges for materials, supplies and labor. Built sustainable relationships and trust with customer accounts using open and interactive communication. Navigated multiple computer systems and applications and utilized search tools to find information.
• Warranty Administrator, Created financial estimates for reimbursement on all warranty claims. Reviewed warranty contracts to determine products covered and excluded from warranty. Compiled packets of completed warranty claims for submission to warranty company for issuance of payment. Processed warranty paperwork to facilitate proper documentation for audits.
• Mechanic Shop Foreman, Directed employee activities to meet time schedules and productivity levels and maintain quality standards. Assigned jobs and work areas to mechanics to best utilize skills and knowledge.