Marty Senter

Trained and coached junior employees on procedures for completing various types of repairs and maintenance on cars and light trucks.

• Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
• Supported service advisors in troubleshooting difficult customer concerns regarding vehicle performance issues or irregularities.
• Collaborated with other technicians for efficient problem-solving in challenging repair situations.
• Mentored junior technicians, sharing expertise to improve their diagnostic and repair skills.
• Maintained up-to-date knowledge on industry advancements through continuous professional development courses and certifications.
• Ensured accurate documentation of all repair tasks, aiding seamless communication between team members and customers.
• Assisted management with developing training programs for new hires, elevating overall staff competency levels within the shop.
• Consistently met or exceeded productivity goals by effectively managing time and resources during repairs.
• Broke down complex mechanical information into simpler parts for individuals with little or no understanding of system operations.
• Provided exceptional customer service, explaining complex technical information in easy-to-understand terms for clients.
• Performed safety and emissions inspections.
• Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections.
• Repaired brake, exhaust, electrical and other systems for domestic automotive brands.
• Used specialized tools to detect leaks in gas and refrigerant systems.
• Reduced vehicle downtime for clients by performing timely preventive maintenance services.
• EV certified by Nissan
• Diesel certified by Nissan

• Nissan Master Technician
• Electrical Systems - Specialized in electrical diagnoses and repair.
• Customer Service - Addressing concerns and options with customers
• Steering Systems - Diagnose and repair various steering system concerns
• Serviced Air Conditioning - Service and repair a/c systems as well as perform system efficiency tests
• Brake Systems - Diagnose and repair concerns with brake performance and operation
• Engine Repair - Perform routine and mileage based maintenance - Perform mechanical repairs including timing chains, cylinder head and gasket, exhaust system, cooling system and lubricating system

• Specialized in steering and alignment repair
• Repaired or replaced failed components such as water pumps, alternators, starters
• Repaired, replaced and adjusted brakes and brake pads.
• Performed steering and suspension repairs
• Conducted routine and scheduled maintenance services such as oil changes, lubrications and tune-ups.
• Communicated effectively with customers on future problems and repairs that might need to be addressed.
• Reviewed work orders and discussed them with supervisors.
• Interfaced with management and colleagues in a professional manner.
• Upheld top-quality workmanship and excellent customer service.