Marty Taylor
Fort Worth,TX
Summary
Expert Copier Service Technician with expertise in device troubleshooting, diagnostics and repair. Accomplished in handling needs of different customers with copiers from various manufacturers. Diligent about testing, tracing root causes and completing quality repairs. Master technician in FP products. Certifications on Fiery, light production Xerox A3/A4 products. Certs in Lexmark,HP,Xerox,FP,Zebra,Brother and KIP products.
Overview
19
19
years of professional experience
Work History
Technical Services Specialist
Xerox
Coppell, TX
10.2019 - Current
- Resolved customer service inquiries in a timely manner.
- Assisted with troubleshooting hardware, software, network and system issues.
- Provided technical support and maintenance services to customers on all products.
- Maintained records of repairs, upgrades and installation activities for future reference.
- Established and serviced multiple accounts in assigned territory.
- Replaced worn or defective parts with manufacturer-approved replacements to maintain system functionality.
- Performed preventative maintenance on copiers and other office equipment to ensure optimal performance.
- Performed software updates on various types of copiers to keep them running at peak efficiency levels.
- Provided training to new users on how to operate the different models of copiers available.
- Traveled to business locations to troubleshoot, diagnose and resolve copier problems.
Copier Technician
Copynet Office Systems
Plano, TX
06.2016 - 10.2019
- Offered repair or service options to help customers make decisions.
- Answered customer service calls and resolved issues quickly to return machines to operational status.
- Maintained and repaired printers for clients across multiple locations in the DFW.
- Kept accurate inventory of tools, parts and supplies to handle normal copier issues.
- Traveled to business locations to troubleshoot, diagnose and resolve copier problems.
- Performed maintenance and repairs on copiers, printers, fax machines, scanners, and other office equipment.
- Identified problems with malfunctioning equipment and resolved issues through troubleshooting techniques.
Printer Technician
Stewart Organization
Irving, TX
06.2011 - 06.2016
- Troubleshot and resolved printer hardware issues.
- Installed new printers and ensured proper setup.
- Performed regular maintenance on printers to ensure optimal performance.
- Configured printer settings according to customer needs.
- Assisted customers with network printing problems.
- Provided technical support to customers regarding their printer-related questions or concerns.
- Provided training to end users on how to use the printers correctly.
Printer Technician
DI laserproducts
Lewisville, TX
06.2005 - 06.2011
- Troubleshot and resolved printer hardware issues.
- Installed new printers and ensured proper setup.
- Performed regular maintenance on printers to ensure optimal performance.
- Replaced parts for malfunctioning printers, such as fusers and toner cartridges.
- Assisted customers with network printing problems.
Education
High School Diploma -
Northwest ISD
Fort Worth, TX05-2005
Some College (No Degree) - Information Technology
UTA
Arlington, TXSkills
- Software Installation
- Performance Analysis
- Customer Support
- Software Development
Timeline
Technical Services Specialist
Xerox
10.2019 - Current
Copier Technician
Copynet Office Systems
06.2016 - 10.2019
Printer Technician
Stewart Organization
06.2011 - 06.2016
Printer Technician
DI laserproducts
06.2005 - 06.2011
High School Diploma -
Northwest ISD
Some College (No Degree) - Information Technology
UTA