Martyna Ziora-Guzman
Calcium,NY
Overview
5
5
years of professional experience
Work History
Sales Operations Admin
Fiserv Germany
Nuremberg, Bavaria, Germany
08.2021 - 03.2023
- Developed and maintained a comprehensive database of customer accounts and sales performance.
- Collaborated with other departments to develop strategies for improving customer experience.
- Organized customer visits to ensure smooth onboarding of new products and services.
- Managed customer relationships by responding promptly to inquiries and resolving issues quickly.
- Completed daily paperwork, estimates, reports and client account files.
Apprenticeship Office Clerk
Reppert und Schäfer Personaldienstleistungen GmbH
Nuremberg, Bavaria, Germany
09.2018 - 07.2021
- Assisted with the recruitment process by conducting initial phone screens and scheduling interviews.
- Created job postings and placed them on various job boards and websites.
- Analyzed resumes to assess qualifications for open positions.
- Provided support in developing and maintaining employee files, including onboarding paperwork and other documents.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted with scheduling appointments for clients and visitors.
- Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.
Part-time Store Associate
Dirk Rossmann GmbH
Roßtal, Bavaria, Germany
08.2018 - 08.2020
- Provided cash register operations and handled customer payments.
- Assisted customers with product selection, pricing and availability.
- Stocked shelves with merchandise and maintained inventory levels.
- Assisted with loading and unloading deliveries from vendors.
- Processed returns and exchanges according to company policy.
- Ensured the cleanliness and tidiness of the store.
Education
Associate of Business Administration -
Staatliche Berufsschule B9
Nuremberg, Germany07-2021
Skills
- MS Office Suite (Word, Excel, PowerPoint, Outlook, Teams, OneDrive, SharePoint, Exchange)
- Salesforce
- Data Entry
- Business Administration
- Customer Relationship Management (CRM)
- Scheduling appointments
- Customer Service
- Fluent In English, German and Polish
- Multitasking
- Organization
- Adaptability and Flexibility
- Problem-solving abilities
Skills Expertise
- MS Office Suite (Word, Excel, PowerPoint, Outlook, Teams, OneDrive, SharePoint, Exchange)
- Salesforce
- Administrative Assistance
- Sales Processes
- Appointment Scheduling
- Communication
- Customer Service
- Time management
- Problem solving
- Teamwork
- Organization
Language Certifications
- English, Fluent
- German, Native/Bilingual
- Polish, Native/Bilingual
Education Certifications
- Highschool Diploma, Realschule Heilsbronn
Timeline
Sales Operations Admin
Fiserv Germany
08.2021 - 03.2023
Apprenticeship Office Clerk
Reppert und Schäfer Personaldienstleistungen GmbH
09.2018 - 07.2021
Part-time Store Associate
Dirk Rossmann GmbH
08.2018 - 08.2020
Associate of Business Administration -
Staatliche Berufsschule B9