Maruf Ahmad

Database Management

• Manage user access and permissions in Microsoft SQL Server Management Studio (SSMS), including adding, updating, and removing users, to ensure secure and efficient database operations.
• Maintain role-based access controls (RBAC) and enforce security best practices to protect sensitive data.

Report Migration

• Migrated legacy SSRS (SQL Server Reporting Services) reports developed in Visual Studio to modern, interactive Power BI reports.
• Optimized data visualization, improved report performance, and enhanced user experience by leveraging Power BI’s advanced analytics and dashboarding capabilities.
• Ensured seamless data integration and accuracy throughout the transition.

Application Development and Maintenance

• Developed and implemented a custom injury tracking application using Microsoft Dynamics to monitor workplace incidents efficiently.
• Designed and configured workflows, forms, and dashboards to streamline data entry, reporting, and compliance tracking.
• Provide ongoing support, troubleshooting, and optimizations to improve user experience and operational efficiency.

GIS Analyst / Mapping Role

• Utilize ArcGIS for spatial analysis, map creation, and data visualization.
• Apply geospatial data to support wastewater management, stormwater mitigation, and pollution reduction initiatives in New York City.

Technical Support and Troubleshooting

• Manage and respond to user requests via email, ensuring timely and efficient application support.
• Provide prompt issue resolution, user assistance, and application-related guidance to enhance operational efficiency and user satisfaction.

E-Learning Development

• Design and develop professional computer-based training (CBT) modules using Articulate 360, ensuring engaging and effective learning experiences.
• Manage and track user progress through a Learning Management System (LMS) to monitor performance and compliance.

Technical Operations and Support

• Worked with UNIX, PuTTY, and WinSCP for server management, secure file transfers, and troubleshooting system issues.
• Performed shell commands, script execution, and log analysis to support application deployments and system maintenance.
• Collaborated with cross-functional teams to ensure seamless integration of applications and systems, facilitating effective communication and knowledge sharing to improve overall efficiency.
• Maintained documentation related to application configurations, processes, and procedures, and created knowledge base articles to assist with troubleshooting and user training.
• Coordinated with software vendors to report and resolve software bugs or technical issues, ensuring timely fixes and system stability.
• Used Postman to test APIs, automate workflows, and troubleshoot integration issues, ensuring smooth system communication.
• Created and managed test collections to improve efficiency and accuracy.
• Integrated PeopleSoft with external systems using web services and REST APIs.
• Ensured compliance with security policies and procedures related to application access and data protection.
• Participated in an on-call rotation for after-hours support as needed, responding to critical issues, and ensuring minimal downtime.

Mainframe/IBM z/OS Expertise

• Exhibited proficiency in mainframe operating systems, with a strong focus on IBM z/OS.
• Utilized mainframe utilities and tools, including JCL, VSAM, and TSO/ISPF.
• Executed batch jobs, performed system maintenance, and conducted troubleshooting.

• Ensured seamless remote connectivity for employees by supporting the agency’s internal network infrastructure during the COVID-19 pandemic.
• Installed, configured, and tested network equipment, including switches, routers, and structured cabling systems, to optimize performance and reliability.
• Managed access control, configuration, and troubleshooting of network devices, ensuring secure and efficient operation of routers and switches.
• Imaged, configured, and deployed Windows-based PCs and laptops, ensuring compliance with security and organizational policies.
• Provided user support for data backup on network file shares via OneDrive and external media, ensuring data integrity and availability.
• Administered and maintained Windows Active Directory, group policies, organizational unit design, DNS, DHCP, RADIUS, network storage, and VMware infrastructure, ensuring optimal system performance and security.