MARUSELLA GARCIA-PEREZ
Gainesville,VA
Summary
Strategic Customer Success & Implementation Professional with over 20 years of international experience across education, aviation, and finance. Expert in managing high-volume stakeholder portfolios, navigating complex problem-solving, and driving client loyalty in bilingual environments. Proven track record of translating technical concepts into actionable training for diverse audiences. A dedicated professional with the maturity and "emotional intelligence" to resolve high-pressure escalations and build long-term institutional relationships.
Overview
7
7
years of professional experience
Work History
Educational Lead & Spanish Language Consultant
Thoreau Middle School (FCPS)
Vienna, VA
01.2019 - 01.2026
- Remote Implementation Specialist: Led the seamless transition of 120+ users from traditional to digital environments during the global shift to remote operations; provided ongoing technical troubleshooting and "on-the-fly" software training.
- Stakeholder Portfolio Management: Acted as the primary account lead for 120+ students and 200+ parent stakeholders annually, maintaining a 100% communication response rate.
- Data-Driven Performance: Utilized school-wide data
Education
Bachelor of Arts - Political Science
Universidad De Las Américas
Ciudad De México 05.2002
Skills
- Relationship Management: Expert in building loyalty with international stakeholders and clients
- Instructional Design: Skilled at developing tailored onboarding workflows and training modules
- Cross-Cultural Communication: Native Spanish, Fluent English, and Professional French
- Operational Oversight: Managed daily operations for groups of 100 individuals (students/parents)
- Technical Proficiency: Microsoft Office Suite, Schoology/Canvas (LMS), AI Productivity Tools
Languages
Trilingual Professional: English | Spanish | French
Timeline
Educational Lead & Spanish Language Consultant
Thoreau Middle School (FCPS)
01.2019 - 01.2026
Bachelor of Arts - Political Science
Universidad De Las Américas