Marva Williams
Dolton,IL
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Analytical professional with technical knowledge and critical thinking skills to thrive in data-driven environments. Tackles challenges with positivity and drive to overcome. Works great alone or with others and consistently exceeds expectations.
Overview
16
16
years of professional experience
Work History
Mail Handler Assistant
United Postal Service
Forest Park, IL
10.2023 - Current
- Sorted incoming mail according to established procedures and distributed it to appropriate departments.
- Assisted in loading and unloading mail from delivery trucks, sorting mail into bins, and delivering mail to other departments.
- Operated automated equipment such as inserters, sorters, folders, scales, and labelers.
- Operated mail processing equipment and manually sorted mail.
Kitchen Cook
The Children's Learning Place
Chicago, IL
07.2023 - Current
- Cleaned and sanitized work areas, utensils and equipment.
- Stocked kitchen with supplies such as food ingredients and cooking utensils.
- Determined amounts of food portions for each dish according to menu specifications.
- Followed health and safety standards when handling food items.
- Maintained records of the quantity of food used daily for inventory purposes.
- Organized kitchen storage areas to maintain cleanliness and orderliness.
- Adhered to sanitation regulations when cleaning kitchen surfaces, utensils and equipment.
Auditor
Office of Internal General
Carol Stream, IL
06.2022 - 06.2023
- Composed clear and concise audit findings to deliver comprehensive audit reports.
- Maintained confidentiality of company information obtained in audit assignments.
- Identified risks and opportunities with management to improve business processes.
- Managed completion of planned audits, reviewed records and procedures for accuracy to accomplish objectives and appraised policies and plans under audit review.
Customer Service Supervisor
United States Post Office
Lansing, IL
04.2022 - 06.2022
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
- Assessed team member performances by delivering one-on-one coaching to promote better service.
- Set clear expectations and helped employees pursue optimal paths for achieving each target.
- Evaluated employee job performance and motivated staff to improve productivity.
- Prepared work schedules based on staff availability and forecasted demands to optimize personnel coverage.
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
Customer Service Supervisor
United States Post Office
North Riverside , IL
08.2016 - 06.2022
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Answered phone calls and responded to questions and concerns.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
- Assessed team member performances by delivering one-on-one coaching to promote better service.
- Interviewed, hired and trained staff to meet company objectives.
- Set clear expectations and helped employees pursue optimal paths for achieving each target.
- Evaluated and authenticated returns, exchanges and voids.
- Monitored phone calls to provide feedback and coaching.
- Prepared work schedules based on staff availability and forecasted demands to optimize personnel coverage.
- Drove positive customer satisfaction levels by providing successful training to associates.
Mail Carrier
United States Post Office
Carol Stream, IL
10.2007 - 08.2016
- Observed road rules, weather and road conditions and other factors to maintain safe driving record.
- Handled undeliverable mail in accordance with established procedures.
- Delivered mail along prescribed route and retrieved additional mail from relay boxes.
- Routed all classes of mail in sequence of delivery along established route.
- Furnished customers with postal information and provided change of address information and other related postal forms.
- Obtained receipts for registered and certain insured mail.
- Delivered mail to residents and business within assigned area.
- Delivered various types of mail on routes according to strict timelines.
- Cleaned and checked over vehicle after completion of daily deliveries.
Education
Bachelor of Science - Paralegal Studies
Roosevelt University
Chicago, IL05.2007
Associate of Arts - Paralegal Studies
Northwestern Business College
Chicago, IL06.2003
Skills
- Compliance standards
- Report generation
- Report writing
- Experience in leadership
- Computer skills
- Communication
- Problem resolution
- Active listening
- Goal-oriented
- Good work ethic
- Relationship building
- Planning & organizing
- Troubleshooting
- Multitasking
- Training
- Workforce Management
- Training & development
Timeline
Mail Handler Assistant
United Postal Service
10.2023 - Current
Kitchen Cook
The Children's Learning Place
07.2023 - Current
Auditor
Office of Internal General
06.2022 - 06.2023
Customer Service Supervisor
United States Post Office
04.2022 - 06.2022
Customer Service Supervisor
United States Post Office
08.2016 - 06.2022
Mail Carrier
United States Post Office
10.2007 - 08.2016
Bachelor of Science - Paralegal Studies
Roosevelt University
Associate of Arts - Paralegal Studies
Northwestern Business College