Marvelena James

• Serve as the Executive Administrative Assistant to the Department Chairman of Ophthalmology) Kresge Eye Institute; provides a range of general office support. Maintain calendar, schedule appointments and arrange meetings and conferences.
• Serve as the primary point of contact for incoming medical students, providing guidance on academic programs and addressing educational concerns. Develop and maintain solid relationships with medical students, including education planning and monitoring graduation requirements
• Assist medical students on academic programs, and respond to academic issues.
• Receive office visitors, answer telephones, screen calls, take messages, answer general inquiries concerning the office’s activities and operation, and refer questions to the appropriate personnel.

• Assist students in achieving success in their chosen careers or educational paths
• Facilitate student engagement through workshops, meetings, and orientations, supporting retention efforts and student success.
• Maintained detailed records of all program activities, data collection, and evaluation results. Organized special events such as conferences, workshops, training sessions. for program participants.
• Coordinate one-on-one meetings with students to develop career plans, set goals, and create strategies for success.
• Develop and maintain solid relationships with medical students, including education planning and monitoring graduation requirements.
• Authorized to access Banner to review students’ enrollment and grade point averages.

• Served as the Administrative Assistant Intermediate to the Executive Director of the Office of Financial Aid and Scholarships (OFA); provided a range of general office and administrative support to the Executive Director and OFA staff.

• Answered phones, established a rule of a 24-hour turnaround for replying to emails, and voicemails and preparing correspondence, received visitors, arranged conference calls, and scheduled meetings.

• Worked flexibly with diverse constituencies and was able to manage multiple competing priorities while providing outstanding customer service.

• Assisted Financial Administrator with reports and confidential materials of student records, which included enrollment verification and GPA.

• Provided administrative support to multiple student support units, including Counseling and Psychological Services and Disability Services.
• Participated in meetings with administrators to discuss issues concerning student affairs operations.
• Organized outreach initiatives to engage current students in campus life activities.
• Helped students apply for scholarships and internships.
• Assisted with student recruitment efforts by attending college fairs and speaking at high schools.
• Participated in campus educational outreach activities to increase student involvement and engagement.

• Coordinated community initiatives connecting students and adults to educational resources, enhancing awareness of academic opportunities.
• Scheduled and coordinated meetings and appointments; handled high volumes of phone calls and emails from governmental agencies and county residents regarding a wide range of issues and problems.

• Planned, created, and coordinated county-wide initiatives that connected multi-ethnic students and adults to various educational and cultural projects, programs, and resources.