Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

MARVET ANDERSON

Customer Service
Menifee,CA
MARVET ANDERSON

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Personable and dedicated Customer Service Representative with extensive experience in the service industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

24
years of professional experience

Work History

Dusty Roads Trucking L.L.C.
Riverside, CA

Dispatcher/Compliance Executive
08.2021 - Current

Job overview

  • Spoke with customers to ensure that expectations regarding deliveries had been met or exceeded.
  • Checked paperwork prior to dispatching crew member to maintain accuracy.
  • Maintained vehicle logs, records of cargo and compliance in accordance with regulations thru the FMCSA and state
  • Effectively resolved complaints by working closely with customers.
  • Responded to customer messages in regards to delivery issues.
  • Maintained, invoices and payouts for each load daily as well as fuel expenses.
  • Dispatched driver to meet daily delivery needs for company customers.
  • Maintained and managed P/L statements and well as KPI's.

Procter & Gamble
Moreno Valley, CA

Team Leader
06.2018 - 09.2020

Job overview

  • Adhered to all safety guidelines regarding MHE equipment.
  • Kept work areas clean, neat and free of safety hazards to maximize efficiency.
  • Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
  • Conducted inspections of equipment before, during and after shifts to immediately resolve issues that could cause project delays.
  • Integrated process improvements to increase overall workflow.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Fostered positive employee relationships through effective communication, training and development coaching.
  • Enforced adherence to company policies, answered coworkers' questions and trained new personnel.
  • Delegated daily tasks to team members to optimize group productivity.
  • Reviewed and approved time cards for processing by payroll department.
  • Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.
  • Communicated with internal staff members and management to facilitate timely product flows.

Burlington Coat Factory

Operations Manager
03.2010 - 04.2017

Job overview

  • Maximize sales results through managing associates on sales, markdown and merchandising associate teams, monitor the store's sales performance on a daily basis Monitor compliance of cashiers with established company policies and standards, such as safekeeping of company funds and property, security, sales and record keeping procedures.
  • Manage the receiving process, transfers, debit/damages, and charge backs to maintain the accuracy of inventory through partnership with the receiving manager.
  • Monitor the orientation, training, coaching of all associates in partnership with all members of management to ensure it is completed timely and using all available resources.
  • Communicate with regional business partners to resolve store issue, obtain guidance for store merchandising best practices including comparative shopping analysis, fast and slow selling notifications and styles, planning and adjusting stock levels and customer request.
  • Manage overall execution of all operations and receiving SOP'S Coordinate sales promotions activities, floor sets and ensure accurate pricing of store merchandise.
  • Oversee floor moves, preparation of merchandise displays and presentations, exercising judgment and discretion in applying merchandising concepts and guidelines.
  • Was promoted from Merchandise Manager December 2013.

Bally Total Fitness

Operations Manager
03.1999 - 02.2010

Job overview

  • Responsible for day to day operations which included hiring, training and developing staff as well as staff supervision; performed managerial duties which included purchasing, controlling inventory, budgeting payroll and providing excellent customer service.
  • Building and warehouse maintenance.
  • Manager of pool operations and food handling, as well as making sure company was OSHA/Safety compliance.
  • Managed operations of the child care facility by executing company's policies and precautions.
  • Managed reception desk duties which were, entrance control, answering multi phone lines and collecting cash payments for membership and services.
  • Responded to E-mails and voicemail communication in a timely manner and performed administrative duties.

Bally Total Fitness

Retail District Manager
11.2001 - 04.2004

Job overview

  • Responsible for twenty store locations covering two states to include over one hundred employees.
  • Charted revenues, staffing on all levels of personnel, inventory, setting up Grand Openings, recruiting, enforced disciplinary action, maintained vendor relationships and prepared store monthly reports.
  • Identified and elevated employee relations issues to store managers.
  • Execution of shift meetings to associates and managers.
  • Responsible for quarterly business plans, human resource development and maintained annual budgets.
  • Execution of shift meetings to associates.
  • Supervise full time and part time associates.
  • Train product knowledge, executed and maintained floor set.
  • Exemplified excellence in customer service responsibilities.
  • Maintained team member's morale by recognizing performance and service along with motivating them in order to encourage their professional development.
  • Developed a strong group of potential management team members for future openings to meet long range company objectives.
  • Instilled in team members the importance of customer service.
  • Personally available to all customers to communicate and identify their needs and address their questions and concerns.

Education

Moreno Valley High School

High School Diploma

University Overview

Moreno Valley, Ca. 1989English C/O

University Overview

Riverside Community College

Focused studies: Business Fall 89-90 Mountain View Community College: Focused studies: Business Fall 90-92 Manager of Pool Operations 1999-2004

University Overview

Skills

  • Creativity, clients, excellent customer service, customer service, debit, employee relations,
  • Hiring, human resource, inventory levels, inventory, managerial,
  • Managing, meetings, payroll, personnel, policies, presentations, pricing,
  • Problem Solving, profit, purchasing, rapport, receiving, reception, record keeping, recruiting,
  • Retail, Safety, selling, sales, SOP, staff supervision, staffing, store merchandising, strategy,
  • Teamwork, phone, View, visual displays, visual merchandising
  • Administrative, Rapport
  • Budgeting, Receiving
  • Coaching, Retail
  • Ca, Safety
  • Excellent customer service, Strategy
  • Hiring
  • Human resource
  • Inventory
  • Managerial
  • Meetings
  • Merchandising

Timeline

Dispatcher/Compliance Executive
Dusty Roads Trucking L.L.C.
08.2021 - Current
Team Leader
Procter & Gamble
06.2018 - 09.2020
Operations Manager
Burlington Coat Factory
03.2010 - 04.2017
Retail District Manager
Bally Total Fitness
11.2001 - 04.2004
Operations Manager
Bally Total Fitness
03.1999 - 02.2010
Moreno Valley High School
High School Diploma
Moreno Valley, Ca. 1989English C/O
Riverside Community College
Focused studies: Business Fall 89-90 Mountain View Community College: Focused studies: Business Fall 90-92 Manager of Pool Operations 1999-2004

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