Marvia Shepherd
Fort Myers,FL
Summary
Hospitality professional prepared to provide top-tier dining experiences. Known for delivering excellent guest service and maintaining welcoming atmosphere. Consistently collaborates with team members to achieve smooth operations and adapt to changing needs. Skills include menu knowledge, attention to detail, and strong interpersonal abilities.
Overview
21
21
years of professional experience
Work History
Dining Room Server
Quail West Country Club
02.2025 - Current
- Enhanced customer satisfaction by providing exceptional service and maintaining a clean dining environment.
- Contributed to a positive work atmosphere by fostering teamwork among colleagues while also demonstrating initiative when needed.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Took orders and delivered food items to guests in main dining room.
- Maintained up-to-date knowledge of menu offerings, including ingredients, preparation methods, allergens, and dietary restrictions for clear communication with guests.
- Checked on needs of each table and retrieved additional items.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Greeted new customers, discussed specials, and took drink orders.
- Collaborated with team members to ensure efficient service, sharing tasks such as bussing tables, restocking supplies, and assisting with drink orders when necessary.
- Helped create memorable experiences for diners celebrating special occasions by offering personal touches like complimentary desserts or customized menu suggestions.
Dining Room/Banquet Server
Stonebridge Country Club
10.2024 - 01.2025
- Greeting guests and assisting them to their tables
- Familiarizing guest with menu and suggesting items on the menu.
- Accurately recording food and drink orders.
- Communicating with bar and kitchen staff to prepare food and drinks.
- Anticipate guests need to ensure a pleasant and enjoyable experience.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Set up banquet tables and chairs based on event requirements.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
Dining Room/Banquet Server
Old Edwards Inn
05.2024 - 07.2024
- Familiarizing guests with menu and daily specials
- Accurately recording food and drink orders
- Prepare a room for dining by clothing tables and setting decorations, condiments, napkins, service plates and utensils.
- Anticipate guest needs, ascertain satisfaction, and respond urgently and appropriately to guests concerns and requests.
Dining Room/Banquet Server
Stonebridge Country Club
10.2023 - 05.2024
- Greeting guests and assisting them to their tables
- Familiarizing guest with menu and suggesting items on the menu.
- Accurately recording food and drink orders.
- Communicating with bar and kitchen staff to prepare food and drinks.
- Anticipate guests need to ensure a pleasant and enjoyable experience.
- Seasonal
Dining Room/Banquet Server
Stonebridge Country Club
11.2022 - 05.2023
- Greeting guests and assisting them to their tables
- Familiarizing guest with menu and suggesting items on the menu.
- Accurately recording food and drink orders.
- Communicating with bar and kitchen staff to prepare food and drinks.
- Anticipate guests need to ensure a pleasant and enjoyable experience.
- Seasonal
Dining Room Server
Mackinaw Seasonal Resorts
05.2022 - 09.2022
- Seasonal
- Helped create memorable experiences for diners celebrating special occasions by offering personal touches like complimentary desserts or customized menu suggestions.
- Collaborated with team members to ensure efficient service, sharing tasks such as bussing tables, restocking supplies, and assisting with drink orders when necessary.
- Greeted new customers, discussed specials, and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Dining Room Server
The Club And Spa at Fiddlers Creek
10.2021 - 04.2022
Dining Room Server
Mackinaw Seasonal Resorts
06.2021 - 10.2021
- Seasonal
Dining Room Server
The Club and Spa At Fiddlers Creek
11.2015 - 03.2020
- Familiarizing guests with menu and daily specials
- Accurately recording food and drink orders
- Prepare a room for dining by clothing tables and setting decorations, condiments, napkins, service plates and utensils.
- Anticipate guests need to ensure a pleasant and enjoyable experience.
- Seasonal
Classroom Teacher
Port Henderson Primary
09.2008 - 11.2015
- Plan and execute lessons for grade three class.
- Coordinating cultural activity in school and in the community.
Teaching Practicum (Classroom Teacher)
St Margaret’s Bay Primary School
01.2008 - 04.2008
Sales Representative/Cashier
Home and Things Limited
01.2005 - 08.2005
- Scan goods and collect payment.
- Resolve customer complaints, guide and provide relevant information.
- Pleasantly deal with customers to ensure satisfaction.
Education
Diploma - Primary Education, Minor- Physical Education
College Of Agriculture Science And Education
06.2008
Diploma - Hospitality and Tourism
College Of Agriculture Science And Education
12.2004
School leaving Certificate - undefined
Buff Bay High School
06.2001
Skills
- Posses great communication skills
- Detail-oriented
- Ability to multitask
- Collaborative
- Customer service
Timeline
Dining Room Server
Quail West Country Club
02.2025 - Current
Dining Room/Banquet Server
Stonebridge Country Club
10.2024 - 01.2025
Dining Room/Banquet Server
Old Edwards Inn
05.2024 - 07.2024
Dining Room/Banquet Server
Stonebridge Country Club
10.2023 - 05.2024
Dining Room/Banquet Server
Stonebridge Country Club
11.2022 - 05.2023
Dining Room Server
Mackinaw Seasonal Resorts
05.2022 - 09.2022
Dining Room Server
The Club And Spa at Fiddlers Creek
10.2021 - 04.2022
Dining Room Server
Mackinaw Seasonal Resorts
06.2021 - 10.2021
Dining Room Server
The Club and Spa At Fiddlers Creek
11.2015 - 03.2020
Classroom Teacher
Port Henderson Primary
09.2008 - 11.2015
Teaching Practicum (Classroom Teacher)
St Margaret’s Bay Primary School
01.2008 - 04.2008
Sales Representative/Cashier
Home and Things Limited
01.2005 - 08.2005
Diploma - Hospitality and Tourism
College Of Agriculture Science And Education
School leaving Certificate - undefined
Buff Bay High School
Diploma - Primary Education, Minor- Physical Education
College Of Agriculture Science And Education
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