Mar Victoria Molina
Tampa,FL
Work Preference
Summary
Results-oriented professional with over 8 years of experience in safety, healthcare, and customer service leadership. Bilingual in English and Spanish, skilled in managing operations and leading teams to enhance compliance and safety. Proven track record of improving client satisfaction through effective team effort and operational strategies.
Overview
10
10
years of professional experience
2
2
Certifications
Work History
Safety Coordinator
Allied Trucking of Palm Beach
West Palm Beach, FL
09.2023 - Current
- Manage compliance records for independent contractors, ensuring all files, W-9 forms, contracts, and insurance documents are accurate and up to date.
- Maintain and update databases and electronic records for active drivers and equipment, streamlining information access for audits and internal reviews.
- Oversee insurance coordination, including processing certificates of insurance (COI), confirming coverage with RSRM, and managing renewals.
- Investigate and document accidents by compiling police reports, photos, videos, and witness statements into comprehensive case files.
- Coordinate delivery, installation, and tracking of safety equipment (cameras, safety kits, and fuel cards), maintaining accurate inventory.
- Manage driver onboarding and offboarding processes, including dispatch activation, WATMS setup, direct deposit updates, and compliance orientation.
- Collaborate with contractors and RSRM on insurance meetings, weekend/night work approvals, and ongoing compliance requirements.
- Conduct weekly insurance deduction reviews and ensure accuracy of payroll adjustments.
Medical Assistant / Birth Assistant
Palm Beach Medical Wellness / Gentle Birth OBGYN
West Palm Beach, FL
01.2020 - 09.2023
- Assisted and guided team members, taking over workflow management during high-volume periods to ensure smooth operations.
- Trained new staff on EMR documentation, patient procedures, and office protocols, improving team efficiency.
- Managed patient care and administrative tasks independently when team capacity was exceeded.
- Scheduled appointments, obtained blood samples, coordinated lab submissions, and supported physicians with procedures and deliveries.
- Provided emotional support to patients during labor and postnatal care, ensuring safe and compassionate treatment.
Guest Service Representative
Target
West Palm Beach, FL
01.2019 - 12.2019
- Processed returns, adjusted pricing, and de-escalated customer concerns professionally.
- Promoted REDcard benefits and guided customers through the sign-up process.
- Delivered drive-up orders and provided app support to optimize the shopping experience.
- Maintained merchandise and store cleanliness while assisting guests with purchases.
Customer Service Associate
Walmart
Port Saint Lucie, FL
06.2016 - 11.2018
- Provided courteous, efficient assistance to customers in-person and via telephone, resolving inquiries and issues in accordance with company policies.
- Processed cash, credit, money orders, and international transfers accurately, earning management trust for reliability and accountability.
- Managed layaway, point-of-sale opening/closing procedures, and cash register reconciliation.
- Trained and guided new sales associates, improving team efficiency and onboarding experience.
- Maintained merchandise presentation and stock levels, ensuring store displays met company standards.
- Recommended alternative products, upsold promotions, and advised customers to enhance satisfaction and sales.
- Worked nights, weekends, and peak holiday shifts to support high-volume customer traffic.
- Built strong long-term customer relationships through friendly, professional service and follow-up.
Kennel Technician
Veterinary Medical Center of St. Lucie County
Port Saint Lucie, FL
06.2018 - 09.2018
- Cleaned kennels and treatment areas; provided grooming and feeding services.
- Monitored animal health, administered treatments, and assisted with medical procedures.
- Collected and prepared samples for analysis; recorded all activity and health observations.
- Provided compassionate care to pets and educated pet owners on proper care.
Education
GED -
Indian River State College
Ft. Pierce, FL11-2016
High School Diploma -
Inmaculada Consecpcion
Ecuador05-2015
Skills
- Verbal communication
- Calm under pressure
- Company culture and values
- Attention to detail
- Regulatory compliance
- Multitasking and organization
- Reliability and punctuality
- Administrative tasks
- Team collaboration
- Training and coaching
- Conflict resolution
- Customer service
Certification
Birth Assistant
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
Spanish
Native language
English
Proficient (C2)
C2
Timeline
Safety Coordinator
Allied Trucking of Palm Beach
09.2023 - Current
Medical Assistant / Birth Assistant
Palm Beach Medical Wellness / Gentle Birth OBGYN
01.2020 - 09.2023
Guest Service Representative
Target
01.2019 - 12.2019
Kennel Technician
Veterinary Medical Center of St. Lucie County
06.2018 - 09.2018
Customer Service Associate
Walmart
06.2016 - 11.2018
GED -
Indian River State College
High School Diploma -
Inmaculada Consecpcion