Marvin Brown
Cambria Heights,NY
Overview
37
37
years of professional experience
Work History
Driver Supervisor
I Drive Your Car
New York
04.2014 - Current
- Supervised daily operations of driver team, ensuring adherence to safety protocols and efficient service delivery.
- Coordinated scheduling and dispatching of vehicles to optimize route efficiency and reduce wait times.
- Managed training programs for new drivers, enhancing their operational skills and knowledge of company policies.
- Conducted performance evaluations of drivers, providing constructive feedback to improve service quality.
Bpo Inspector
J and P Inspect
Queens, NY
05.2010 - 09.2019
- Conducted thorough inspections to ensure compliance with safety and quality standards.
- Evaluated inspection reports, identifying critical issues for immediate resolution.
- Collaborated with team members to streamline inspection processes, enhancing efficiency.
- Mentored junior inspectors on best practices and safety protocols.
Customer Service Manager
US Airways
Flushing, NY
10.1989 - 05.2015
- Led customer service team to enhance client satisfaction and resolve issues efficiently.
- Streamlined complaint resolution process, reducing response time and improving service quality.
- Developed training programs for staff, fostering skills in conflict resolution and effective communication.
- Implemented performance metrics to monitor team effectiveness and drive continuous improvement initiatives.
Education
High School Diploma -
Holy Trinity High School
Hicksville, NY06.1988
Timeline
Driver Supervisor
I Drive Your Car
04.2014 - Current
Bpo Inspector
J and P Inspect
05.2010 - 09.2019
Customer Service Manager
US Airways
10.1989 - 05.2015
High School Diploma -
Holy Trinity High School