Marvin Cadwell
Palm Harbor,FL
Summary
Professional with significant expertise in team leadership and operational management. Proven track record in driving team collaboration and delivering impactful results. Skilled in conflict resolution, process optimization, and strategic planning, with flexible approach to evolving business needs. Known for reliability, strong communication, and fostering productive work environment.
Overview
21
21
years of professional experience
Work History
Client Facing Supervisor
SalonCentric
Clearwater, FL
04.2024 - Current
- Supervised daily operations, ensuring adherence to attendance and quality standards.
- Trained and mentored staff, enhancing team performance and cohesion.
- Streamlined workflow processes, resulting in improved operational efficiency.
- Conducted regular performance evaluations, providing constructive feedback for staff development.
- Coordinated cross-departmental collaboration to enhance communication and project outcomes.
- Developed training materials, facilitating onboarding for new employees effectively.
- Led problem-solving initiatives, addressing operational challenges proactively and efficiently.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
Operations Manager
RoadOne LogisticSolutions
Brandon, FL
01.2023 - 02.2024
- Manage day to day operations of Brokerage team consisting of 3 carrier sales reps, 3 drayage account managers, and 3 billing specialists.
- Resolve escalations and create protocols to prevent future impact.
- Interview, hire, and train employees as part of the onboarding process.
- Coordinate with Asset offices to quote, analyze, and execute projects brought to them that they are not able to process.
Logistics Manager
FreightCenter
Palm Harbor, FL
11.2020 - 11.2022
- Managed day to day operations of full truckload team consisting of 10-15 sales and 5 carrier sales reps.
- Implemented improvements that increased gross margin my over 42% from 2020-2021.
- Planned events and built morale by organizing culture improving events for the culture committee.
- Assisted accounting with chargebacks, releasing and posting payments daily.
- Instituted training program for department including hands on training for new hires with no experience.
- Held frequent coaching sessions to improve individual performance and service levels.
- Worked with newer managers to improve leadership voice and administrative execution.
- Analyze marketing leads and assign in real time to maximize profitability of PPC investments.
Procurement Account Manager
ReedTMS Logistics
Brandon, FL
09.2019 - 11.2020
- Analyzed O/D pairs to find best solutions for high volume dedicated customers.
- Completed outbound/inbound calls to book same day freight as needed.
- Built strong relationships with drivers as well as customers to set repeatable trends.
- Set pricing for high value customer RFP's.
- Booked 20-25 loads per day.
Account Manager
Intercity Direct Freight Brokerage
Lenexa, KS
06.2018 - 07.2019
- Established and enforced sales goals with motivational and proactive approach to boost team success.
- Communicated with salesman and account executives to update account information and maintain accuracy.
- Managed existing portfolio and potential leads using Microsoft Word, Excel, PowerPoint, and online customer portals.
Commercial Biller-Hospice
Gentiva at Home
Overland Park, KS
04.2017 - 06.2018
- Managed A/R for Commercial monthly Hospice Patient care.
- Built and printed invoices based on contracted rates.
- Reached out to insurance providers regarding past due balances.
Buyer
C.H. Robinson
Kansas City, MO
08.2015 - 03.2017
- Secures capacity by taking inbound calls based on interest generated from load boards, calling carriers, negotiating rates, and buying to honor freight commitments.
- Engages internal resources for help interpreting carrier analysis and leveraging other tools to guide informed buying decisions.
- Purchases transportation with a transactional or spot-market approach.
- Operated system governing receipt and processing of cargo and provided timely updates on status of cargo and mail.
- Determined shipping methods and prepared bills of lading, invoices, and other shipping documents.
Team Lead-Customer Care Call Delivery
PGI
Olathe, KS
09.2009 - 07.2015
- Managed a team of up to 24 direct reports including two supervisors for four years.
- Executed projects for office layout changes, skill development, reward programs, focus groups, and leadership development for supervisors.
- Communicated team project results in boardroom Power Point presentations to company executives.
- Maintained quality control by monitoring and scoring live conference calls and giving timely, measurable feedback.
Scheduler
InterCall Telecommunications
Lenexa, KS
01.2005 - 08.2009
- Managed breaks, absence, meetings etc throughout the day.
- Worked with management to coordinate call volume, and move associates to where they would be most productive.
- Answered requests by email, chat, and phone simultaneously as well as direct contact with associates to direct them in real time for live call situations.
Education
Bachelor of Science - Psychology
University of Kansas
Lawrence, KS01.2004
Skills
- Call center management experience
- Proficient with Microsoft Office suite
- Project planning
- Conflict resolution
- Conflict resolution proficiency
- High customer service standards
- Sales and Transportation Management experience
- Leadership development subject matter expert
- Staff management
- Employee motivation
- Staff development
- Process improvement
Accomplishments
- Achieved 80% improvement in Customer wait time from 2024-2025 through effectively helping with setting team expectations, individual and team meetings, individual development, and process creation to improve efficiency.
Timeline
Client Facing Supervisor
SalonCentric
04.2024 - Current
Operations Manager
RoadOne LogisticSolutions
01.2023 - 02.2024
Logistics Manager
FreightCenter
11.2020 - 11.2022
Procurement Account Manager
ReedTMS Logistics
09.2019 - 11.2020
Account Manager
Intercity Direct Freight Brokerage
06.2018 - 07.2019
Commercial Biller-Hospice
Gentiva at Home
04.2017 - 06.2018
Buyer
C.H. Robinson
08.2015 - 03.2017
Team Lead-Customer Care Call Delivery
PGI
09.2009 - 07.2015
Scheduler
InterCall Telecommunications
01.2005 - 08.2009
Bachelor of Science - Psychology
University of Kansas