Marvin Choate
Summary
- Results-driven telemarketing and customer service professional with 14 years of experience seeking a challenging position to leverage my exceptional sales and customer service skills to exceed company expectations and contribute to the growth of a dynamic organization.
- Proven track record of consistently exceeding sales goals and delivering outstanding customer service.
- Skilled in expanding client bases and maintaining high standards of customer satisfaction.
- Expert in identifying customer needs and delivering effective solutions.
- Excellent communication skills with fluency in both English and Spanish.
- Highly energetic, flexible, and a dependable team player.
- Experienced in staff training and development.
- Typing speed of 45 words per minute with a perfect attendance record.
- Awarded Top Agent of the Month (03/2016) and achieved over a 60% close sales rate weekly.
Overview
33
33
years of professional experience
Work History
Inbound Retail Customer Service Rep
Arise Corp
08.2016 - 10.2023
- Resolved issues with Technical Issues Tv and Internet Tracking order resolving issues with Retail assignments creating interaction and Roadside Assistance AAA Dickssportingoods
Inbound Sales Consultant
Alorica Corp
02.2002 - 03.2016
- Successfully cold-called prospective customers, building strong relationships and connections
- Handled an average of 25 to 40 calls daily, recommending and assisting customers in selecting merchandise
- Specialized in retention, helping transition customer service operations from one location to another
- Promoted and sold DIRECTV and AT&T products
- Exercised sound judgment in issuing credits and making exceptions to maintain high customer satisfaction levels.
Airline Agent
Oasis
12.1998 - 07.2001
- Efficiently booked airline tickets with various airlines, providing exceptional service to travelers.
Assistant Manager
McDonald's
04.1991 - 02.1999
- Managed inventory, sales, and budgets while overseeing up to 40 to 50 crew members
- Responsible for employee hiring and scheduling.
Education
High School Diploma -
Choctawhatchee High School
Fort Walton Beach, FLCertificate - Travel and Tourism
Longwood Travel Academy
Fort Walton Beach, FL01.1990
Skills
- Quality Assurance
- Product Upselling
- Customer Satisfaction
- Workload Management
- Payment Processing
- Issue Escalation
- Team Collaboration
- Returns and Exchanges
- Multitasking and Organization
- Product Knowledge
- Active Listening
- Issue Resolution
- [Language] Fluency
- Good Communication Skills
- Telephone Etiquette
- Excellent Written and Oral Communication
- Item Lookup
- Facility Sanitation
- Flexible Schedule
References Available
True
Timeline
Inbound Retail Customer Service Rep
Arise Corp
08.2016 - 10.2023
Inbound Sales Consultant
Alorica Corp
02.2002 - 03.2016
Airline Agent
Oasis
12.1998 - 07.2001
Assistant Manager
McDonald's
04.1991 - 02.1999
High School Diploma -
Choctawhatchee High School
Certificate - Travel and Tourism
Longwood Travel Academy
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