Results-driven telemarketing and customer service professional with 14 years of experience seeking a challenging position to leverage my exceptional sales and customer service skills to exceed company expectations and contribute to the growth of a dynamic organization.
Proven track record of consistently exceeding sales goals and delivering outstanding customer service.
Skilled in expanding client bases and maintaining high standards of customer satisfaction.
Expert in identifying customer needs and delivering effective solutions.
Excellent communication skills with fluency in both English and Spanish.
Highly energetic, flexible, and a dependable team player.
Experienced in staff training and development.
Typing speed of 45 words per minute with a perfect attendance record.
Awarded Top Agent of the Month (03/2016) and achieved over a 60% close sales rate weekly.
Overview
33
33
years of professional experience
Work History
Inbound Retail Customer Service Rep
Arise Corp
08.2016 - 10.2023
Resolved issues with Technical Issues Tv and Internet Tracking order resolving issues with Retail assignments creating interaction and Roadside Assistance AAA Dickssportingoods
Inbound Sales Consultant
Alorica Corp
02.2002 - 03.2016
Successfully cold-called prospective customers, building strong relationships and connections
Handled an average of 25 to 40 calls daily, recommending and assisting customers in selecting merchandise
Specialized in retention, helping transition customer service operations from one location to another
Promoted and sold DIRECTV and AT&T products
Exercised sound judgment in issuing credits and making exceptions to maintain high customer satisfaction levels.
Airline Agent
Oasis
12.1998 - 07.2001
Efficiently booked airline tickets with various airlines, providing exceptional service to travelers.
Assistant Manager
McDonald's
04.1991 - 02.1999
Managed inventory, sales, and budgets while overseeing up to 40 to 50 crew members
<ul><li>Company Overview: Loggerhead is a premier Florida property insurer that offers a user-friendly process, transparent claim handling, and prompt solutions for policyholders, creating a world-class customer experience.</li><li>Responsible for creating, directing, and managing the Customer Service, Internal Sales, and Agency Support functions for a new Homeowners' Insurance Company in Florida by overseeing the short and long-term strategies of the organization's customer success journey. This may include, but is not limited to, providing strategic recommendations regarding concepts and routines that drive efficiency and empower employees.</li><li>Work closely with the CEO and COO on all aspects of delivering service to customers and agents.</li><li>Provide strategic oversight and guidance to the operational leadership team.</li><li>Work closely with other department heads to support projects or procedures that have a direct impact on customers.</li><li>Responsible for the selection and implementation of the CSAT platform as well as the Customer Relationship Management (CRM) software currently in use with the organization.</li><li>Responsible for building out all operational teams, including job development, standard operating procedures, quality management, and the like.</li><li>Work in an integrated fashion with third-party vendors to provide "world-class" customer service to Policyholders, Agents, and other customers both in and out of inbound and outbound settings.</li><li>Collaborate with business units throughout the organization to design, develop, and implement consumer-focused business practices, procedures, and Corporate Policies.</li></ul> at Loggerhead Reciprocal Interinsurance Exchange<ul><li>Company Overview: Loggerhead is a premier Florida property insurer that offers a user-friendly process, transparent claim handling, and prompt solutions for policyholders, creating a world-class customer experience.</li><li>Responsible for creating, directing, and managing the Customer Service, Internal Sales, and Agency Support functions for a new Homeowners' Insurance Company in Florida by overseeing the short and long-term strategies of the organization's customer success journey. This may include, but is not limited to, providing strategic recommendations regarding concepts and routines that drive efficiency and empower employees.</li><li>Work closely with the CEO and COO on all aspects of delivering service to customers and agents.</li><li>Provide strategic oversight and guidance to the operational leadership team.</li><li>Work closely with other department heads to support projects or procedures that have a direct impact on customers.</li><li>Responsible for the selection and implementation of the CSAT platform as well as the Customer Relationship Management (CRM) software currently in use with the organization.</li><li>Responsible for building out all operational teams, including job development, standard operating procedures, quality management, and the like.</li><li>Work in an integrated fashion with third-party vendors to provide "world-class" customer service to Policyholders, Agents, and other customers both in and out of inbound and outbound settings.</li><li>Collaborate with business units throughout the organization to design, develop, and implement consumer-focused business practices, procedures, and Corporate Policies.</li></ul> at Loggerhead Reciprocal Interinsurance Exchange